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Job description
Overview:
nThe Commercial Deposit Support Specialist (DSS/CDSS) serves as a central point of contact, delivering exceptional support to ensure seamless management and servicing of commercial deposit accounts. This role requires an in-depth understanding of commercial deposit products, comprehensive legal documentation, operational systems, and customer needs, to provide tailored solutions and maintain a high level of client satisfaction.
nThis role combines a client-focused mindset, and a commitment to operational accuracy, technical expertise, minimizing risk to customers and the bank, contributing to the overall success and trust of the bank's commercial deposit services.
nPrimary Responsibilities:
nnnAct as the primary contact for deposit servicing, maintaining strong relationships with clients and internal partners. Provide cross-regional support as needed.
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nnHandle account openings, maintenance, and service requests (e.g., stop payments, fee waivers, wires, transfers). Ensure compliance with documentation and disclosure requirements.
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nnAct as the first line of defense by authenticating users, monitoring suspicious activity, and supporting fraud recovery efforts. Escalate issues and ensure timely resolution.
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nnLead Bank Secrecy Act (BSA)/Anti-Money Laundering (AML)/Know Your Customer (KYC) processes, validate entity documentation, and ensure regulatory compliance. Maintain accurate customer records and resolve documentation infractions.
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nnUnderstand Treasury Management products and identify opportunities to support client needs. Collaborate with Treasury Management Consultants (TMC) and Relationship Managers (RM) to enhance client onboarding and product adoption.
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nnMonitor reports, resolve discrepancies, and support system outages. Maintain data integrity and adhere to internal policies and procedures.
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nnCapture and escalate client feedback. Conduct root cause analysis for complaints and ensure follow-up.
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nnOpen and monitor restricted accounts to ensure proper usage and compliance with required restraints.
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nnProcess transactions in source systems during outages to minimize customer impact.
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nnSupport specialty commercial business lines with additional responsibilities as needed.
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nnUnderstand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
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nnPromote an environment that supports belonging and reflects the M&T Bank brand.
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nnMaintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
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nnComplete other related duties as assigned.
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n nScope of Responsibilities:
nAs a key resource for internal and external stakeholders, the specialist proactively manages account servicing requests, resolves complex issues efficiently, and supports operational excellence. Additionally, the position upholds the bank's risk management framework by adhering to regulatory and procedural controls, acting as a first line of defense to safeguard the organization from unnecessary exposure to risk.
nSupervisory/Managerial Responsibilities:
nNone
nEducation and Experience Required:
nAssociate's degree, with a minimum of 3 years related experience (Financial/Banking Industry, Customer Service etc.) OR in lieu of a degree, a combined minimum of 5 years higher education and/or work experience, including a minimum of 3 years related experience.
nProfessional and clear written/verbal communication skills and attention to detail are necessary to deliver high quality service, while ensuring accuracy and timely completion.
nEducation and Experience Preferred:
nBachelor's Degree
nExcellent attention to detail.
nExcellent verbal and written communication skills.
nAbility to take initiative to work independently and as a team member.
nSelf-motivated, well-organized individual.
nAbility to function professionally at many different levels (clients, management, and peers).
nStrong interpersonal skills necessary for business partner relationships within and outside organization.
nM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $28.60 - $47.66 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
nLocation
nBaltimore, Maryland, United States of America
nM&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
Worksite address
baltimore, MD, 21276, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.