About this opportunity
Livingston Associates lists this Commercial/Industrial HVAC Positions Available opportunity in rochester, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Assistant HVAC Service ManagerLivingston Associates has partnered with an established HVAC company, made up of highly skilled, capable individuals who are looking for an operations lead to their growing team!This HVAC company has over five decades of knowledge and experience in the industry. They are experts in HVAC installation, service, and maintenance for commercial/industrial facilities including, but not limited to, manufacturing, hospitality, food production, office and retail. Specializing in design-build, design-assist, and partnered/financially driven design processes, they provide customers with high efficiency and best value facility mechanical and environmental systems such as precision manufacturing processes, environmental conditioning and geothermal heating/cooling.Position Summary:The Assistant HVAC Service Manager plays a critical role in supporting the Service Manager and the broader management team to ensure smooth operations within the Service Department. This position focuses on coordinating daily service activities, assisting with scheduling, managing resources, and providing leadership support to enhance customer satisfaction and operational efficiency. The Assistant Service Manager will act as a key liaison between technicians, customers, and management, ensuring service excellence and adherence to company standards.Key Responsibilities:Assist the Service Manager in overseeing daily service operations, including scheduling and dispatching technicians.Serve as a point of contact for service-related inquiries from customers and internal teams.Support management team members with administrative and operational tasks as needed.Monitor work orders, job progress, and technician performance to ensure timely completion.Help manage inventory, tools, and equipment for service jobs.Coordinate with vendors and suppliers for parts procurement and delivery.Communicate with customers regarding service schedules, updates, and follow-ups.Address customer concerns promptly and professionally to maintain high satisfaction levels.Assist in training and mentoring service technicians.Support cross-training initiatives to improve team versatility and skill sets.Prepare and maintain service reports, performance metrics, and compliance documentation.Ensure adherence to safety standards and company policies.Qualifications & Requirements:Minimum 3–5 years of HVAC experience.High School diploma or GED. • OSHA 10-hour and/or OSHA-30-hour Construction Training Certification.Strong organizational, communication, and problem-solving skills.Experience in service coordination, scheduling, or a lead technician role preferred.Ability to work collaboratively with management and field personnel.Proficiency with service management software and Microsoft Office Suite.Strong written and verbal communication skills.Clean and valid NYS driver's license.High attention to detail and accuracy.
Worksite address
rochester, NY, 14618, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.