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Job description
Commercial Lines Account ManagerAcrisure is seeking an experienced Commercial Lines Account Manager to support a large and growing book of commercial insurance business. This role will partner closely with an established Producer and serve as a primary point of contact for clients, managing day-to-day service needs, renewals, carrier relationships, and overall client retention.This is a client service and relationship management position, not a sales or production role. The Account Manager will focus on maintaining strong client relationships, delivering responsive service, coordinating renewals, and helping clients navigate their commercial insurance needs throughout the policy lifecycle.This opportunity is well suited for an experienced commercial insurance professional who enjoys working directly with clients, solving problems, coordinating with carriers and underwriters, and serving as a trusted insurance resource without the responsibilities of a traditional producer role.Candidates must be able to work from our Glendale, California or Towson, Maryland location.Responsibilities:Serve as a primary day-to-day contact for an assigned portfolio of commercial insurance clientsBuild and maintain strong client relationships through proactive communication, responsive service, and consistent follow-throughManage policy changes, endorsements, certificates of insurance, audits, cancellations, reinstatements, and other account servicing activitiesCoordinate the commercial insurance renewal process from initial preparation through completionGather underwriting information, loss runs, exposure data, applications, and other documentation needed for renewals and account servicingPartner closely with the Producer to support client retention and long-term account relationshipsWork directly with carriers, underwriters, and internal teams to obtain coverage information and support renewal strategiesReview policies, endorsements, and other coverage documents for accuracy and completenessAssist clients with coverage questions and clearly explain policy provisions, coverage changes, and renewal recommendationsIdentify service issues or account needs and coordinate appropriate solutions with internal and external partnersMaintain accurate and timely account documentation within agency management systemsPartner with internal service, marketing, claims, and underwriting teams to support client needsAssist with billing inquiries and other policy-related questionsPerform additional duties and projects as assignedRequirements:5+ years of commercial insurance experience requiredExperience managing or servicing commercial insurance accounts highly beneficialStrong understanding of commercial lines insurance coverages, policy servicing, and renewal processesExperience working directly with commercial insurance clients requiredExperience working with insurance carriers, underwriters, and producersStrong client relationship management and retention skillsAbility to explain insurance coverage, policy changes, and account recommendations clearly to clientsExperience managing renewals and coordinating multiple account activities and deadlinesCommercial auto, transportation, or trucking insurance experience beneficialStrong organizational skills and attention to detailExcellent written and verbal communication skillsAbility to manage multiple client relationships, renewals, and priorities in a fast-paced environmentProficiency with agency management systems and Microsoft Office applicationsEducation and Licenses:Active Property & Casualty license requiredBachelor's degree beneficialProfessional insurance designations such as CIC, CISR, CRM, ARM, or CPCU beneficial
Worksite address
glendale, CA, 91201, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.