About this opportunity
Knight Insurance Services, Inc. lists this Commercial Lines Insurance - Department Manager opportunity in la cañada flintridge, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
Knight Insurance Services is seeking an experienced Department Manager to lead the Commercial Lines Account Management team. This role oversees daily operations, supports team performance, maintains service standards, and helps ensure client accounts are handled accurately and professionally. Direct client involvement will generally be limited to escalated or complex matters requiring management-level judgment.
Full-time, on-site. Remote and hybrid are not available
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Mon-Fri Schedule
Career Growth Opportunities
Weekly Massage
Weekly Catered Lunch
On-site parking
401k Plan & PS
Retirement Plan
Responsibilities
Team Leadership & Development
Lead, supervise, coach, and support the Commercial Lines Account Management team.
Set expectations for performance, accountability, communication, and client service.
Provide feedback, conduct evaluations, and address performance concerns as needed.
Department Operations & Workflow
Assign and balance workloads to maintain timely service and department productivity.
Monitor workflow, accuracy, responsiveness, and service quality.
Improve procedures and keep leadership informed of staffing, workflow, and client concerns.
Client Service & Account Oversight
Oversee key account-servicing activities, including renewals, endorsements, certificates, audits, policy reviews, cancellations, and claims support.
Assist with complex or escalated client, coverage, carrier, and service matters.
Compliance, Documentation & Agency Coordination
Ensure account records and activities are properly documented in AMS360.
Maintain compliance with agency policies, carrier requirements, regulations, and industry practices.
Coordinate with leadership, producers, carriers, underwriters, and other departments to support effective service delivery.
Requirements
Minimum of four years of commercial lines insurance experience.
Strong knowledge of commercial insurance coverages, policies, terminology, and servicing procedures.
Active California Property and Casualty insurance license.
Proficiency with AMS360 and Microsoft Outlook, Word, and Excel.
Demonstrated leadership, supervisory, or team-management ability.
Strong communication, organization, judgment, and attention to detail.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.