About this opportunity
Astound lists this Commercial Network Technician opportunity in northampton, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
A Day in the Life of the Commercial Network Technician:
Work before and after business hours and during maintenance windows and outages
Complete routine maintenance, weekly backups, daily orders and tickets in a timely manner
Troubleshoot and resolve problems
Follow established procedures and guidelines for maintenance
Follow necessary safety procedures
Ability to work individually and with a team in a stressful and demanding work environment
Interpret analyze and execute corporate engineering designs
Work closely with corporate engineering, IPD, other markets, and manufacturers of engineers to assist in designing circuits and resolve complex technical issues
Other duties as assigned
What You Bring to the Table:
2+ years experience as a customer technician (commercial)
Maintain satisfactory driving record and have a valid driver's license
Ladder
Hand or Power Tools
Customer Service
Communication (verbal, written)
Basic Computer Skills
Aptitude to learn to skills
Problem Solving/Troubleshooting
Time Management
Teamwork
Working alone
Be open to change and continue learning
Ability to handle frustrated customers
Travel to various hubs, towers, offices, and customer location within our footprint
Enterprise Network equipment Ciena 3924, Cisco ASR920,5501, Juniper, Meraki WAP
Participate in an on-call rotation
Knowledge of fiber types, optical transceivers, OTDR, light meters, and scopes
Ciena 6500 DWDM, Optical Transport Network (OTN), and Ethernet
Education :
High school diploma or equivalent
We're Proud to Offer a Comprehensive Benefits Package Including:
401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program
*Benefits listed above are for regular full-time position
Base Salary: The base salary range for this position is $26.00 - $42.00 per hour, plus opportunities for bonus and benefits, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun
Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
About Astound:
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.
Worksite address
northampton, PA, 18067, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.