About this opportunity
The Judge Group lists this Commercial Service Department Manager (1156739) opportunity in broomall, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Location: Broomall, PA
Salary: $95,000.00 USD Annually - $125,000.00 USD Annually
Description: Our client is currently seeking a Commercial Service Department Manager for a full-time position.
About The Role
We are a growing commercial HVAC and plumbing company seeking an experienced Commercial HVAC Service Manager to lead and develop our commercial service operations. This is an opportunity to build and scale a high-performing service department focused on operational excellence, technician development, customer satisfaction, and profitability.
The ideal candidate combines strong commercial HVAC technical expertise with proven leadership experience and a passion for developing people, improving processes, and delivering exceptional customer service.
Responsibilities
Lead, coach, mentor, and develop commercial HVAC service technicians.
Manage daily commercial HVAC service operations and field activities.
Coordinate with dispatch to ensure efficient technician scheduling and job assignments.
Monitor technician productivity, service quality, callbacks, estimates, and overall performance.
Build and maintain strong relationships with commercial customers.
Ensure accurate job documentation and workflow management within ServiceTitan.
Improve preventive maintenance programs and service delivery processes.
Track and manage key performance indicators (KPIs), including revenue, gross margin, technician utilization, and customer satisfaction.
Support recruiting, hiring, onboarding, and performance management initiatives.
Develop and implement standard operating procedures (SOPs) and process improvements.
Collaborate with company leadership to drive operational growth and scalability.
Qualifications - Required
Commercial HVAC service experience.
Previous supervisory, leadership, or management experience within HVAC service operations.
Strong diagnostic and troubleshooting skills for commercial HVAC systems.
Experience leading and developing field service technicians.
Excellent customer service, communication, and problem-solving skills.
Experience using field service management software.
Understanding of service department financial metrics, job costing, and operational performance.
Valid driver's license.
Qualifications - Preferred
ServiceTitan experience.
Experience managing commercial service departments.
Knowledge of preventive maintenance programs and operational best practices.
Experience implementing process improvements and performance initiatives.
Competitive Salary Plus Performance-based Compensation, Based On Experience
Medical Insurance
401(k) Retirement Plan
Company-Paid Dental
PTO / Vacation
Vision & Prescription Coverage
Paid Holidays
Company-Paid Life Insurance
Long-Term Disability
HSA & FSA Options
Employee Assistance Program
Health Advocate & Employee Discounts
Company Vehicle or Vehicle Allowance*
Optional Supplemental & Voluntary Benefits
Company vehicle or vehicle allowance for eligible positions.
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Contact:
#J-18808-Ljbffr
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.