About this opportunity
City of Rowlett, Texas lists this Communications Officer - 911 Dispatch opportunity in rowlett, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job TitleFull Salary Range $51,909.96 - $71,678.71 (Depending on qualifications)Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.PLEASE READ ALL REQUIREMENTS and Review the interview process in ENTIRITY.Under direct supervision of a Communications Shift Supervisor, operates equipment and coordinates all emergency and non-emergency calls coming into the Police Department for Police/Fire/EMS services. Position requires constant contact with the public in stressful situations that require the ability to remain calm, think clearly, use good judgment, and have clear, understandable speaking skills.Benefits at the City of Rowlett include:TMRS participation 2:1 match10 days of vacation/sick/holiday per yearLongevity PayHealth/Dental/Vision InsuranceBasic Life/AD&D 2x annual salaryLong- and Short-Term DisabilityDeferred CompensationEmployee Assistance ProgramAnnual Step/Merit RaisesFY2026 Step Pay Plan: Step 1 $51,909.96 Step 2 $55,204.75 Step 3 $58,499.54 Step 4 $61,794.34 Step 5 $65,089.13 Step 6 $68,383.92 Step 7 $71,678.71Step increases are given annually on the employee's position date.Lateral pay up to Step 3 ($58,499.54) will be considered for those with qualifying experience.Recruitment Process: Please note that positions in our Police Department can take longer to fill, due to the extensive background check process. Thank you for your patience!Applications will be reviewed as they are submitted.Criminal Database CheckCritiCall TestingCommunications Center ObservationPersonal History StatementInterviewFinal Personal History Statement ReviewPsychological Evaluation and Polygraph TestingConditional Offer of Employment and Tentative Start DateEssential Job FunctionsAnswers 911 emergency phones lines and non-emergency lines; obtains necessary information about emergencies or complaints; determines what Fire or Police equipment is needed on the scene; contacts police officers and fire personnel in the field via two-way radio and relays emergency information and pertinent data. Monitors various Police, Fire and City radio frequencies; operates a Computer Aided Dispatch system (CAD) to maintain accurate dispatch records; transmits relevant information to field officers as requested; notifies off-duty and on-call personnel when additional manpower is needed. Monitors teletype for severe weather bulletins; broadcasts warnings over radio channels. Monitors city alarm systems; performs periodic tests on police and fire radio and warning equipment; files and maintains various communication logs and records; monitors closed circuit television equipment; updates and maintains various databases in the CAD system. Performs other duties as assigned. Regular, reliable, and non-disruptive attendance is an essential function of this position, as is the ability to create and maintain professional, harmonious working relationships with othersMinimum RequirementsHigh School Diploma or GED required; related experience with computer aided dispatch systems in a public safety position preferred. General knowledge of office procedures such as filing and records maintenance; computer skills in Microsoft Office applications; ability to read, interpret and apply operating manuals and other reference materials. Knowledge of two-way radio, multi-line telephone system, Telecommunications Devices for the Deaf (TDD) phones, 911 equipment, and CAD; ability to successfully pass a simulated dispatch test with an overall score of 80%, and a minimum score of 4004 keystrokes per hour (KPH); speak clearly and concisely; ability to exercise good judgment and make sound decisions under stress; ability to effectively communicate with and elicit information from distraught and irate citizens; ability to coordinate a number of activities at the same time under intense stress.Other RequirementsValid driver's license required. Must have and maintain a good driving record in accordance with the driving standards as established by the City of Rowlett. Must report all traffic citations to his/her departmental Director or his/her designee within two working days of receipt. Must obtain state dispatcher certification within one year of hire as a condition of continued employment. Must attend in-service training, which includes CPR, 40 hours of annual Texas Commission on Law Enforcement Standards & Education (TCLEOSE) training, and other mandated courses. Must be able to work a variety of shifts as assigned, including days, evenings, nights, weekends and holidays.BenefitsThe City of Rowlett is proud to support a healthy work/life balance by offering a 4-day work week, with standard business hours of 7:30 a.m. to 5:30 p.m., depending on departmental schedules.We offer a comprehensive benefits package that includes vacation, holiday, and sick leave, along with medical, dental, vision, prescription drug coverage, life insurance, AD&D, and long-term disability insurance.To support our employees' long-term financial goals, the City participates in the Texas Municipal Retirement System (TMRS), featuring a generous 2:1 match.
Worksite address
rowlett, TX, 75088, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.