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Job description
Communication Specialist III (Dispatcher)The ideal candidate will possess strong customer service skills, the ability to work independently, and advanced multi-tasking skills in order to listen, talk, read, and type simultaneously with accuracy.Receives and dispatches information to South Carolina Department of Public Safety (SCDPS) enforcement personnel and other agencies over two-way radio systems, telephones, teletype, computer aided dispatch, and fax machine. Maintains computer-aided dispatch (CAD) documentation of all radio transmissions, collision call-in reports, teletype reports, State Law Enforcement Division (SLED) / Federal Bureau of Investigation (FBI) Criminal Justice Information Systems (CJIS), National Law Enforcement Telecommunications System (NLETS), and National Crime Information Center (NCIC) transactions. Receives calls from citizens requesting assistance for traffic accidents, reckless drivers, road rage, disabled motorists, attempting to contact troopers, and other road conditions that require emergency response. Provides information on road and weather conditions and best routes to travel. Retrieves information from computer terminals for driver's license and vehicle registration, both in-state and out-of-state. Inquires NCIC to determine possible stolen vehicles, wanted and missing persons, and stolen gun reports. Directs law enforcement officers to traffic accident scenes or any other type of situation requiring response. Reads maps to find locations to relay to troopers in locating incidents. Maintains recorder system, notifying personnel of any malfunctions. Acts as backup for the Emergency Preparedness Division (EPD) in receiving notification from Nuclear power plants and facilities of any potential unplanned or accidental release of radioactive material. Immediately notify the Bureau of Radiological Health and the EPD upon notification. Receive calls for the Department of Transportation (DOT) and the Department of Revenue (DOR) from the public requesting information and/or assistance after normal working hours.Working Conditions: This position works in an office type setting and may require maintaining physical condition necessary for sitting for prolonged periods and the ability to maintain composure in emergency and stressful situations.State Minimum Requirements - A high school diploma and entry-level work experience with voice communications systems or central switchboard operations. An associate degree in a technical communications discipline may be substituted for the required experience.Agency Minimum Requirements - A high school diploma and entry-level work experience with voice communications systems or central switchboard operations, or an acceptable equivalency approved by the Division of State Human Resources. An associate's degree in a technical communications discipline may be substituted for the required experience.Additional Requirements:Must be a US Citizen and at least 18 years old.Must have a valid driver's license.Preferred Qualifications:Experience in a customer service environment. Entry-level work experience with voice communications systems or central switchboard operations.Additional Comments:The Communication Specialist III (Dispatcher) position is an essential position and a vital link to the trooper/officer in the performance of their job duties. This position REQUIRES the employee to work rotating 12-hour shifts, which include days, nights, weekends, holidays, and irregular hours on short notice. Shifts are scheduled based on the center's needs to cover shifts 24 hours a day, seven (7) days a week. Must work a minimum of 40 hours weekly. The South Carolina Highway Patrol operates three (3) regional Telecommunications Centers. Telecommunications Centers are located in Blythewood, Florence, and Greenville. Applicants must select which center they are applying for in the supplemental questions portion of the application. Only Telecommunications Centers with current vacancies will be listed in the supplemental questions.The South Carolina Department of Public Safety is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, age, disability, pregnancy (including childbirth or related medical conditions), or national origin. The department prohibits discrimination based on race, color, religion, sex, age, disability, pregnancy (including childbirth or related medical conditions), or national origin.
Worksite address
blythewood, SC, 29016, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.