About this opportunity
CoxHealth lists this Communications Specialist opportunity in springfield, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Emergency Communications SpecialistThe Communication Specialist is responsible for answering 911 calls and appropriately dispatching emergency services within the established time frame. This includes gathering critical information regarding the nature of the complaint and verifying the location of the incident per protocol. Responsible for remaining on the phone with the caller until the first responder arrives and coaches the caller per protocol as the situation requires. The Communication Specialist assigns appropriate level of ambulance to the event and sends all corresponding information within 30 seconds of dispatch. Responsible for managing the ambulance posting plan as workflow requires. Flight follows helicopters when needed.Education Required: High School Diploma or Equivalent Preferred: Emergency Medical Dispatch TrainingExperience Preferred: 1 year of communications center experienceSkills Calmly and efficiently perform and make appropriate decisions rapidly under stress in emergency situations. Ability to follow instructions. Possess good telecommunications skills. Possess ability to track and manage multiple tasks simultaneously. Possess ability to maintain a tolerant and congenial presence when dealing with public, crews and other departments while answering numerous calls per day and covering urgent requests. Licensure/Certification/Registration Preferred: PRO QA
Worksite address
springfield, MO, 65802, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.