About this opportunity
Heluna Health lists this Community Health Worker opportunity in alhambra, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title
Office of Patient Access (OPA) is a department within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS). OPA was created to align and simplify patient access services, while leveraging technology and operational efficiencies and expertise. OPA central call center operates 8 program lines specific to enhancing patient access within Health Service
Essential Functions
Interacts with patients in person at clinic and hospital sites while demonstrating a high level of customer service and cultural competency.
Determines when language interpretation is needed and utilizes interpreter services, when necessary, to ensure language access standards are met.
Approaches patients in waiting areas or as directed by DHS staff about benefits of the LA Health Patient Portal.
Assists patients and families to enroll in the Patient Portal (via email invitation or self-enrollment).
Provides technical assistance to patients experiencing issues.
Provides personalized tutorial showing new users how to navigate the Patient Portal including downloading the Patient Portal app on patient's smartphone, signing into the app, and teaching patients and families to use features of the Patient Portal (view labs, notes, message doctor, renew prescriptions, join video visit, etc.)
Records and reports a log of all patient interactions.
Updates interactions log daily.
Meets team enrollment goals – enrolls 45+ patients per full work week.
Updates personal outlook calendar with daily activities and assignments.
Reports all technical issues experienced for examination.
Educates staff on the LA Health Patient Portal processes and functionality through trainings and demonstrations.
Passes along patient feedback, concerns, and opportunities for growth in the context of facility goals and initiatives.
May help navigate to other Primary Care Medical Homes (PCMHs) or patient access team members for questions or concerns that they cannot be addressed.
Other duties as assigned
Job Qualifications
Patient/Community Facing experience desirable
Customer service experience preferred
Bilingual in English and Spanish preferred but not required
Excellent communication skills
Team player
Schedule flexibility
Able to work independently as well as work as part of a fast-moving team
Strong social skills dealing with a diverse mixture of personalities
High degree of comfort using technology – tablets, smartphones, apps
Project high level of energy and enthusiasm to patients about the Patient Portal
Assesses barriers to enrollment and provides personalized customer service by responding to patients' individual needs
Ability to provide clear and concise instructions
Engage in active listening with patients, confirming or clarifying information and ability to diffuse levels of frustration.
Utilizing scripts, tools, and training materials appropriately
Education/Experience
Customer service experience preferred but not required
Bachelor's degree preferred but not required
Certificates/Licenses/Clearances
Successful clearing through Live Scan, Health Clearance with the county of Los Angeles
A Valid California Class C Driver License or ability to utilize an alternate method of transportation when needed to carry out job related essential functions
Other Skills, Knowledge, and Abilities
Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Adobe Reader, One Note, Outlook, and TEAMS, etc.
Physical Demands
Stand Occasionally
Walk Occasionally
Sit Constantly
Handling / Fingering Frequently
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb, Crawl, Kneel, Bend Not Applicable
Lift / Carry Occasionally - Up to 15 lbs.
Push/Pull Occasionally - Up to 15 lbs.
See Constantly
Taste/ Smell Not Applicable
Not Applicable Not required for essential functions
Occasionally (0 - 2 hrs/day)
Frequently (2 - 5 hrs/day)
Constantly (5+ hrs/day)
Work Environment
General Office Setting, Indoor Temperature Controlled;
Application Procedures
Interested candidates should submit a resume and 2 letters of recommendation for consideration.
EEOC Statement
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
alhambra, CA, 91802, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.