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Job description
Description
Summary:
Provides qualified medical interpretive services and cultural awareness of the patient population they serve. The goal is to optimize mutual communication and understanding between patients and the health care personnel. This includes efforts to improve the health literacy, health system access, support, efficiency, and value of care for patients with LEP (Limited English Proficiency).
Responsibilities:
1.Primary resource for contact by hospital personnel
2.Focus on patient needs (clinical, social, emotional, logistical, and administrative) with guided support
3.Navigate patients, families, and caregivers through the health care process
4.Review current and produce new resources
5.Assess individual and population health literacy
6.Act as a patient liaison with engagement, communication, support and outreach
7.Patient evaluation and guidance for necessary clinical and non-clinical needs and resources
8.Represent organization, including contact with external people and entities
9.Participates in departmental meetings and other as assigned
10.Manage departmental / organizational tasks including patient follow up and lab result communication
Other information:
Education
*Minimum High School diploma or GED
Licensure/Certification
*Certified Medical Interpreter
Experience
*Bilingual (English/Spanish) and bicultural
*CHW Training Preferred
Knowledge, Skills and Abilities
*Ability to work with detailed information
*Employ high-level problem-solving skills
*Ability to work independently but also collaborate
*Possesses excellent written, verbal, and interpersonal skills
*Possess strong customer service and relationship-building skills
*Possess strong communication skills with diverse populations
*Exhibit a high degree of independence, adaptability, initiative, and commitment
*Demonstrates knowledge of data collection and compilation
*Proficient with Windows-based software including MS Word, Excel and Outlook
Valid NC Driver's License: No
If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.
Job Details
Legal Employer: Wayne Health
Entity: Wayne UNC Health Care
Organization Unit: Care Management
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: WAYNE MED
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.