About this opportunity
HealthLinc lists this Community Health Worker/Navigator (51878) opportunity in la porte, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Community Health Worker/Navigator
La Porte - La Porte, IN 46350
Position Type: Full Time Job Shift: Day Education Level: High School Travel Percentage: Up to 50%
Description
The Community Health Navigator (CHN) is a trusted, non clinical member of the care team who supports patients and community members in accessing affordable, coordinated, and culturally responsive healthcare. This role focuses on insurance navigation and enrollment, sliding fee scale assistance, care coordination, resource navigation, outreach, and community engagement to reduce barriers to care and improve health outcomes. The Community Health Navigator functions in alignment with the nationally recognized Community Health Worker (CHW) model and core competencies, while serving as a patient facing navigator within the health center and community.
Job Responsibilities
Patient Access & Insurance Navigation
Assist patients with insurance enrollment, reenrollment, and navigation, including Medicaid, Marketplace plans, Indiana SHPI Medicare enrollment services (MSP & EH) and other coverage options.
Educate patients on the health center's sliding fee discount program, assist with applications, renewals, and documentation, and troubleshooting access issues.
Care Coordination & Resource Navigation
Provide non clinical care coordination, including appointment support, referrals, follow up, and connection to internal and external services.
Help patients navigate healthcare, behavioral health, social services, and community resources.
Address barriers related to transportation, cost, language, literacy, and system complexity.
Outreach & Community Engagement
Conduct outreach to patients and community members to promote clinic services, preventive care, enrollment opportunities, and health education.
Plan, support, and participate in community events, health fairs, enrollment events, and outreach activities across the service area.
Build and maintain relationships with community organizations, partners, and stakeholders.
Education & Certification Aligned Activities
Provide education and support consistent with Certified Community Health Worker (CCHW), chronic care management (CCM), State Health Insurance Assistance Program (SHIP), and other applicable certifications, as assigned.
Maintain required certifications and participate in training and professional development.
Team Collaboration
Work collaboratively as part of a care team to meet patient needs.
Participate in team meetings, supervision, training, and performance improvement activities.
Serve as a patient advocate, elevating systemic barriers and community needs to leadership.
Documentation & Data
Document patient interactions, referrals, and outcomes accurately in the electronic health record (EHR) and other required systems.
Support data collection, program tracking, quality improvement, and grant reporting activities.
Maintain patient confidentiality and comply with HIPAA, HRSA requirements, and organizational policies.
All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
Qualifications
Required Qualifications:
Education/Training
High School Diploma/GED
Certified State Navigator and Certified Counselor for SHIP within 90 days of employment
Certified Community Health Worker (CHW) within six months of employment
Certified Chronic Care Professional (CCP) within six months of employment
Experience
Experience with community resources and outreach activities (preferred)
Experience with insurance navigation and enrollment (preferred)
Skills/Job Requirement
Strong organizational and time management skills
High level of initiative with achieving results
Leadership skills within a team environment
Excellent written and verbal communication skills
Ability to remain flexible and adaptable
Reliable transportation for travel and valid driver's license
Ability to follow HealthLinc policies and procedures
Ability to conduct patient services and outreach activities remotely (when necessary and approved)
Technology Skills
Operate a multi-line phone system and other office equipment including printers, fax machines, etc.
Basic software skills (Microsoft Office, EHR, online sources, etc.)
Worksite address
la porte, IN, 46352, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.