About this opportunity
Jasper lists this Community Manager opportunity in city of york, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Part-time with potential to grow into a full-time role
Jasper is a pet loss grief community and platform built to support people through the loss of a pet. Our membership includes live support groups, grief coaches, wellness tools, resources, and a peer community of people who understand what this loss actually feels like.
We’re looking for a Community Manager to help us create a thoughtful, connected experience for Jasper members and support day-to-day operations of our growing community.
This is a part-time role to start, with the potential to grow into a full-time position. You’ll work closely with Jasper’s Founder & CEO and our team of grief coaches.
What you’ll do
Community
Engage with members inside the Jasper community
Welcome new members and help them get orientated and comfortable participating
Respond to member posts, questions, and messages with warmth, care, and good judgement
Create and post community prompts, announcements, reminders, and updates
Pay attention to member feedback, recurring questions, and areas where we can improve the member experience
Flag sensitive member situations or questions that should be escalated to a coach or other team members
Support groups + programming
Coordinate Jasper’s support groups and other member programming
Work directly with our grief coaches on scheduling, logistics, and member communication
Manage group calendars, RSVPs, reminders, links, and follow-up
Keep programming information and internal trackers organized and up to date
Help identify what members are asking for and where we may need additional groups, topics, or programming
Social + community insights
Engage with the Jasper community across social platforms, including comments and DMs
Respond thoughtfully to people sharing experiences with pet loss and grief
Help identify member stories, conversations, questions, and insights that could inform Jasper’s content and programming
Surface relevant community feedback and trends to the Founder & CEO
Who we’re looking for
You may come from community management, member experience, customer success, program coordination, events, operations, or project management . We care less about having one specific job title and more about whether you’ve done work that required you to take care of people while keeping the details organized.
Ideally, you have 2+ years of relevant professional experience and:
Excellent written and verbal communication skills
Experience communicating directly with members, customers, clients, or another community
Strong judgment and emotional intelligence, particularly when conversations are personal or sensitive
The ability to communicate with empathy without sounding scripted or overly formal
Strong organizational and follow-through skills
Experience coordinating calendars, events, programs, or recurring communications
The ability to spot a problem early, communicate it clearly, and help figure out what needs to happen next
Comfort working independently and closely with a founder in a small, growing company
Genuine interest in Jasper’s mission and in creating a high-quality member experience
Because Jasper supports people through grief, this role requires someone who is comfortable being around difficult conversations. You do not need to be a grief professional, and you will not be expected to provide clinical guidance or counseling.
Technology You should be comfortable learning new systems and working across several digital platforms.
Experience with some combination of the following is helpful:
Online community platforms such as Mighty Networks, Circle, etc.
Zoom or other virtual event platforms
Google Workspace, including Docs, Sheets, Calendar, and Drive
Slack or similar team communication tools
Asana, Airtable, Notion, or similar organizational and project management tools
Canva or similar design tools
AI tools such as ChatGPT and comfort using them to work more efficiently
Instagram, TikTok, YouTube, and Facebook from a community engagement perspective
You do not need to know every platform we use on day one. You should be comfortable learning technology quickly and keeping information organized across different systems.
About Jasper Jasper was built around a simple belief: pet grief is not small grief, and no one should have to carry it alone.
We’re building a place where people can find real support, connect with others who understand, and move through grief in a way that feels right for them.
Role details Part-time to start
Potential to grow into a full-time role
Reports directly to the Founder & CEO
Worksite address
city of york, PA, 17401, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.