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Job description
Community Navigator – Outpatient Care Management
Make a meaningful impact every day. As a Community Navigator, you'll play a key role in supporting patients and families as they move through the healthcare system. You'll be part of an outpatient care management team dedicated to improving health outcomes through compassionate support, community outreach, and coordinated care.
What You'll Do
Assist patients with completing applications, registration forms, and accessing community resources
Help patients connect with transportation services and provide appointment reminders
Support seamless care coordination from initial contact through case closure
Provide general office and clerical support to the outpatient care management team
Help patients navigate the healthcare system with confidence and clarity
Contribute to population health goals through outreach and patient engagement
What You Bring
Education: High school diploma or equivalent required; Associate Degree preferred
Experience: Clerical experience in a healthcare setting preferred
Familiarity with Microsoft Office, fax systems, and electronic medical records preferred
Skills & Abilities: Strong communication and computer skills
Knowledge of community resources (preferred)
Basic understanding of medical terminology
Ability to prioritize tasks, stay organized, and manage multiple responsibilities
Why This Role Matters
You'll be a trusted guide for patients who need support navigating complex systems. Your work helps ensure that every patient receives coordinated, continuous care—improving their health, stability, and overall experience.
Caring for Our Team We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.
Happy to Help At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
hagerstown, MD, 21749, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.