Community Outreach and Care Coordination Specialist

Job description

Community Outreach and Care Coordination Specialist

n(80% Community Engagement | 20% TCM Extender)

nDepartment: Marketing and Tailored Care Management

nReports To: TCM Program Manager & Director of Marketing

nPosition Summary

nThe Community Outreach and Care Coordination Specialist serves a dual role by leading community outreach and relationship-building efforts while supporting the Tailored Care Management (TCM) team with administrative and care coordination functions. Approximately 80% of the position focuses on community engagement, partnership development, and referral generation , while 20% supports TCM activities that improve client access to services and reduce administrative burden for Care Managers.

nThis position serves as the face of the organization in the community, educating stakeholders about services while helping ensure individuals receive timely access to care and resources.

nEssential Duties and Responsibilities

nCommunity Engagement (30-35 hours per week)

nCommunity Outreach & Partnerships

nnDevelop and maintain relationships with community organizations, healthcare providers, schools, faith-based organizations, and referral sources.

nRepresent the organization at health fairs, networking events, community meetings, and outreach activities.

nConduct presentations regarding organizational services and eligibility criteria.

nIdentify opportunities for new partnerships and referral development.

nMaintain an annual outreach calendar and coordinate participation in community events.

n nMarketing & Referral Development

nnIncrease awareness of organizational programs through strategic community engagement.

nDistribute marketing materials and educational resources.

nTrack referral sources and community engagement metrics.

nCollaborate with leadership on outreach strategies and business development initiatives.

nAssist in planning open houses, informational sessions, and community education events.

n nCommunity Resource Navigation

nnMaintain an updated directory of community resources.

nConnect prospective clients and families with appropriate services.

nServe as a liaison between community partners and organizational staff.

nFollow up with referral sources to strengthen relationships.

n nTailored Care Management Extender Duties (5-10 hours per week)

nAdministrative Support

nnAssist Care Managers with scheduling appointments and coordinating meetings.

nObtain records, releases of information, and supporting documentation.

nComplete data entry and maintain accurate documentation in the electronic health record.

nTrack outstanding referrals and follow-up tasks.

n nCare Coordination Support

nnContact members to remind them of appointments.

nAssist with locating community resources identified in care plans.

nCoordinate communication between providers, members, and community agencies.

nMonitor assigned administrative tasks to ensure timely completion.

n nDocumentation

nnMaintain accurate documentation consistent with organizational policies and Medicaid requirements.

nAssist with updating resource databases and tracking outreach activities.

nPrepare reports related to community engagement and referral trends.

n nQualifications

nMust be at least 18 years of age.

nEducation

nnBachelor's degree in Human Services, Social Work, Public Health, Marketing, Communications, pharmaceutical sales or a related field preferred.

nEquivalent experience may be considered.

n nExperience

nnMinimum of 2 years of experience in community outreach, healthcare, behavioral health, social services, or care coordination preferred.

nExperience working with diverse populations and community organizations.

nKnowledge of Tailored Care Management or Medicaid services is preferred.

nExtender Qualifications For the purposes of Tailored Care Management, an extender is defined as an individual who:nnBe a person with lived experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system OR

nBe a person with lived experience with a behavioral health condition who is a Certified Peer Support Specialist. or

nA parent or guardian of an individual with an I/DD or a TBI or a behavioral health condition and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member). Or

nHas two years of paid experience performing the types of functions described in the “Extender Functions” section below, with at least one year of paid experience working directly with the Tailored Care Management eligible population.

n

n nThe Department expects that a range of individuals will be able to meet these qualifications, including, but not limited to:

n• Certified Peer Support Specialists;

n• Community health workers (CHW), defined as individuals who have completed the NC Community Health Worker Standardized Core Competency Training (NC CHW SCCT);

n• Individuals who served as Community Navigators prior to the implementation of Tailored Plans;

n• Family Navigators, as defined by Trillium Health Resources’ approved LME/MCO in lieu of service description;

n• Parents or guardians of an individual with an I/DD or a TBI or a behavioral health condition (parent/guardian cannot serve as an extender for their own family member); and

n• A person with lived experience with an I/DD or a TBI or a behavioral health condition.

nKnowledge, Skills, and Abilities

nnExcellent interpersonal and relationship-building skills.

nStrong public speaking and presentation abilities.

nExceptional organizational and time management skills.

nAbility to work independently and manage multiple priorities.

nStrong written and verbal communication skills.

nKnowledge of community resources and healthcare systems.

nProficiency with Microsoft Office and electronic health records.

nAbility to maintain confidentiality and professionalism.

nAbility to travel to Kinston, Wilson, Goldsboro and surrounding areas.

n nPhysical Requirements

nnFrequent local travel to community events and partner organizations.

nAbility to lift and transport outreach materials up to 25 pounds.

nAbility to sit, stand, walk, and drive for extended periods.

nValid driver's license and reliable transportation required.

n nPerformance Expectations

nSuccess in this role will be measured by:

nnGrowth in community partnerships and referral sources.

nAttendance and participation in outreach events.

nTimely completion of TCM support tasks.

nAccurate documentation and reporting.

nPositive collaboration with Care Managers and community stakeholders.

nIncreased awareness and utilization of organizational services within the community.

n nThis role is ideal for an outgoing, relationship-focused professional who enjoys connecting people to resources while supporting the mission of improving access to quality behavioral health and care management services.

Worksite address

greenville, NC, 27834, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.