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Job description
Location: Lycoming County
Salary: $46,000 - $51,000 + real flexibility and excellent benefits
Schedule: Full-time, remote with some self-scheduled nights and weekends
Are you a natural connector, persuasive communicator, and community-minded organizer? Do you believe that everyone should be able to get the healthcare they need without going into medical debt? Join PHAN and a team passionate about ensuring that all Pennsylvanians have access to quality, affordable, and equitable health coverage.
This is not solely a desk job. Lots of people in your community are uninsured and struggle to understand their options. You’ll build relationships with community partners and leaders, and organize high-impact outreach events to let people know that free or low cost options are available through Pennie (Pennsylvania’s ACA marketplace), Medicaid, or CHIP.
You’ll also be trained to provide free assistance that helps people get covered by helping them complete online applications and work through barriers or issues. At the end of the day, PHAN has a proven track record of enrolling over 40,000 people and keeping them covered. PHAN also leads statewide advocacy efforts to protect coverage, reduce costs, and ensure healthcare is affordable.
What You’ll Do:
Plan, promote, and lead outreach events out in local communities (e.g. at schools, clinics, food banks, libraries, nonprofits, faith groups), 2 to 4 events per week
Use strong interpersonal and persuasive skills to connect with individuals and help them understand their health coverage options
Build partnerships with trusted community organizations and leaders to establish outreach and enrollment sites to reach those most in need
Provide clear, fair, and accurate in-person, phone, and virtual assistance with applications for health coverage
Follow up with individuals to ensure successful enrollment and access to care
Become proficient in eligibility and application processing rules
Help people navigate complex rules, systems, and paperwork
Share stories and feedback from the community to improve our outreach and advocacy
What We’re Looking For:
Proven experience in community outreach, sales, organizing or social services
Strong communication and customer service skills —you can engage, build rapport quickly, and help people easily understand their options
Comfortable finding and engaging local consumer-facing sites to establish outreach and enrollment events
A strong belief in advocacy, social justice, and addressing barriers that result in people being uninsured
Comfortable speaking to groups and tailoring your message for different audiences
Able to learn complex rules and regulations, navigate handbooks, and find supporting citations to support wrongfully denied applications.
Able to work independently and manage your schedule
Tech-savvy and familiar with customer relationship management tools (like Salesforce) to track data and interactions and communication tools (like Slack) to work within a team
Ability to summarize complicated information in plain language that’s easy-to-understand
Detail-oriented and organized to manage large amounts of information and contacts
Critical thinking skills to solve complicated problems quickly
Spanish fluency is strongly desired (but not required)
Requirements:
Experience in community organizing, sales, canvassing, outreach, or other community engagement work
Able to work from home and travel regularly across your assigned area (requires a valid driver’s license, reliable transportation, and insurance)
This is a fully remote position - you work from home or community sites without an office requirement - and you must live within the counties stated above before your hire date. If you are looking to relocate, please make that clear in your cover letter or we will not consider your application
Must be able to complete all the requirements, including a background check and child abuse clearance, to become a Pennie-certified assister registered with the Pennsylvania Insurance Department
Bachelor’s degree (any field relevant to this work) or associate’s degree with significant work experience
Passion for social justice
Self-scheduled nights and weekend work is occasionally required
About PHAN:
The Pennsylvania Health Access Network (PHAN) is a statewide advocacy organization dedicated to expanding health coverage and improving healthcare affordability for all. Since 2007, PHAN has helped tens of thousands of Pennsylvanians get and stay covered while advancing patient-centered priorities that improve access to care and reduce medical debt.
We’re an Equal Opportunity Employer.
We strongly encourage applications from people with diverse or underrepresented backgrounds, experiences, abilities, or identities.
Worksite address
williamsport, PA, 17705, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.