This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Job Title:
nCommunity Resource Advocate II – Utility Assistance
nCompany Background:
nCommunity Action is a non-profit organization that provides critical services to low-income families in the areas of housing, homeless services, economic empowerment, family development, and early childhood care and education. Community Action leads the way to eliminate conditions of poverty and create opportunities for people in the Washington County area. Be the change you want!
nJob Position Description:
nThis position plays a crucial role in our mission by managing the equitable allocation of utility assistance resources. You will be responsible for screening clients for program eligibility, processing direct financial assistance from various complex funding streams (such as LIHEAP, LIHWA, etc.), gathering required documentation, and providing essential referrals.
nThis role requires a high degree of accuracy, strong decision-making skills to determine the best combination of funds for each client, and the ability to build collaborative relationships with both clients and utility providers to achieve positive outcomes.
nnAbbreviated Duties List:
nnConduct phone-based or face-to-face interviews with Washington County low-income households to determine eligibility for Utility Assistance programs.
nAccurately determine eligibility and process payments from a variety of complex funding sources (e.g., LIHEAP, LIHWA, OEAP, OREF) in strict adherence to all funding guidelines.
nNegotiate with utility companies and fuel providers to prevent service disconnects, restore service, or guarantee bulk fuel delivery.
nAccurately enter detailed client information, required documentation, and authorized payments into statewide client databases and multiple systems of record.
nMaintain real-time, accurate, complete, and confidential client records (billing, income, ID documents).
nProvide comprehensive resource information on energy conservation, utility policy, payment plans, and other relevant community services.
nEngage in outreach activities and participate in application/enrollment events to educate and share services with low-income households.
nMaintain strict confidentiality and adhere to all agency safety policies, procedures, and the agency code of ethics.
n n Abbreviated Requirements:
nnHigh School Diploma or equivalent with 6+months customer service experience. An equivalent combination of education and experience may be considered.
nBilingual Requirement: REQUIRED to be fully bilingual (verbal and written) in Arabic, Chinese, Farci, Russian, Somali, or Spanish.
nIntermediate computer literacy in MS Word, Excel, Outlook, and related software programs.
nProven experience completing data entry with high accuracy.
nExperience working effectively and collaboratively with a wide range of professionals and social service agencies in a diverse work environment.
nExcellent ability to communicate effectively both orally and in writing.
n nnWhat Will Make You Stand Out:
nnAn Associate's degree or higher in Social Services or a directly related field.
nFamiliarity with Washington County community resources.
nPrior experience interviewing clients, assessing their needs, and advocating on their behalf.
n nnHow to Apply: Apply online directly at The full job description and additional job details can be found there. Physical applications are also accepted at any of our Multi-Service Center locations.
Worksite address
beaverton, OR, 97078, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.