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Job description
Description
*Low Caseload, Patient Focused: Join the OnCare Health Team*
Our Community Resource Liaison Will:
Guide the organization to sustainable, ethical, and profitable growth as measured by
goals for ADC, budgeting, and financial metrics.
Work to ensure meaningful and effective engagement and relationships with
communities, families, and patients as measured by community utilization and feedback.
Implement marketing and promotional initiatives that are consistent with our core values
and help to improve our branding and the public's perception of services offered.
Provide educational in-services to Heritage Communities residents and associates on a
regular basis. Become a resource for customers and the community regarding all service lines.
Foster a culture in alignment with the Heritage Core Values as measured by associate
feedback and surveys.
Serve as a knowledgeable resource on all OnCare Health programs and services, providing education
and guidance to residents, families, and community teams.
Document all resident interactions and follow-up in the Customer Relationship Management system.
Assist the Health and Wellness Navigators in marketing and community engagement efforts to achieve
long-term, sustainable growth.
Communicate daily with the Navigator team regarding resident needs and follow-up.
Maintain standards of high-quality customer service
Participate in department meetings, team meetings, in-services, and other related activities.
Maintain confidentiality about all patient personal, financial, and health information including following
HIPAA guidelines.
Demonstrate the ability to think critically, plan, organize, and problem solve.
Take the initiative to ensure Core Values are followed and patients, families, and communities receive
excellent care.
Demonstrate attention to detail, flexibility, and remains calm in a fast-paced, sometimes stressful
environment.
Promote a positive, supportive working environment for all team members.
Requirements
Our Community Resource Liaison Has: 2-5+ years of experience in the healthcare industry, preferably in hospice or home health.
A bachelor's degree in nursing, social work, business, healthcare administration,
nutrition, Health Sciences or a related field (preferred).
The ability to work and communicate effectively with diverse groups including colleagues, clients, and various
business contacts at various levels ranging from front-line employees to senior executives to patients and
families.
Demonstrated history of positive sales results involving meaningful customer relations that lead to
outstanding results.
An understanding of the services provided by OnCare Health services lines to patient, families, and caregivers.
Intimate knowledge of home health, hospice and palliative qualification.
Excellent verbal and written communication skills with the ability to navigate challenging and ambiguous
situations involving emotions or conflict.
Strong technical skills with knowledge of business software programs including Word, Excel, SharePoint,
Outlook, Teams, and PowerPoint.
The ability to work beyond normal working hours when necessary and maintain a flexible work
schedule working weekdays, with call hours as assigned.
A valid driver's license, an acceptable driving record, and have an appropriately insured and functional/safe vehicle.
Worksite address
omaha, NE, 68197, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.