About this opportunity
South Middlesex Opportunity Council lists this Community Resource Navigator, HCEC opportunity in framingham, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Full Time
nProfessional
n7 Bishop Street, Framingham, MA, Framingham, MA, US
nSalary Range: $21.00 To $23.00 Hourly
nSummary: The Community Resource Navigator will provide case management and support to individuals and families as part of the Housing Consumer Education Center services. The Navigator will provide information, education, and referrals for services that support acquiring affordable housing and/or remaining housed for at-risk community members. This role will also be responsible for facilitating and coordinating HCEC workshops throughout the year. This position will be split between the Marlborough and Framingham offices.
nWhy Work for SMOC?
nnnPaid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
n
nnEmployer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
n
nnComprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
n
nn403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
n
nnAdditional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
n
nnFlexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
n
n nPrimary Responsibilities:
nnnCarry a caseload of individuals and families and provide client-centered short-term case management aimed at connecting households to needed services and supports to achieve and/or remain in safe, stable housing. Provide support, motivation, education, and guidance to meet client’s needs.
n
nnMaintain accurate client records, collect and enter all required data in CMS system daily, follow up on client outcomes and record accurately.
n
nnStay current and aware of all housing programs offered at SMOC including capacity, intake/referral process, and basic eligibility in order to conduct appropriate, warm referrals to SMOC programs.
n
nnResponsible for managing, coordinating, scheduling, and facilitating HCEC workshops such as Housing Search and SMOC Supports. Workshops will be held in a combination for formats either virtually, at SMOC, or at community locations throughout the year.
n
nnWork closely with the Director of Housing Consumer Education Center and HCEC Program Supervisor on building and maintaining community connections to nonprofits, social services, and municipal offices throughout HCEC’s catchment area.
n
nnPlace appropriate referrals to external community partners for needed services that support housing such as elder services, financial literacy and budgeting programs, health care, job programs, etc.
n
nnParticipate in trainings such as tenant rights, eviction process, financial literacy, etc. in order to build skills and knowledge to support households.
n
nnWork closely with the Homeownership Coordinator and act as back-up to workshops and classes, financial counseling, and community relationships.
n
nnCollaborate with other SMOC programs and staff to ensure case coordination between programs
n
nnProvide housing search assistance with individuals and families as back-up to the Housing Search Coordinator as assigned.
n
nnAssist with housing-related workshops as assigned.
n
nnParticipate at community events to conduct outreach, education, and share HCEC materials as assigned.
n
nnAssist clients with housing-related applications.
n
nnCommunicate with clients through phone calls, email, and face-to-face meetings either at the SMOC offices or in community locations in the MetroWest area.
n
nnProvide back-up to HCEC intake operations at the front desk by filling in when staff are out, as assigned. Support other areas of the HCEC program such as incoming phone calls and emails, as assigned.
n
nnMaintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
n
nnEnsure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies and procedures.
n
nnOther duties as assigned.
n
n nKnowledge and Skill Requirements:
nnnHousing support experience a plus, experience working with lower income populations preferred
n
nnBilingual Spanish or Portuguese required
n
nnA valid driver’s license and reliable transportation is required
n
n nOrganizational Relationship:
nnnDirectly reports to Director Housing Consumer Education Center.
n
nnDirect reports of this position are none.
n
nnIndirectly reports to the RAFT Manager, HCEC Program Supervisor, and Division Director Housing Assistance Programs.
n
n nPhysical Requirement:
nnnMust be able to sit or stand for a prolonged period.
n
nnMust be able to operate a computer and complete extensive paperwork
n
nnMust be able to lift 25 lbs.
n
n nWorking Conditions: As part of the responsibilities of this position, the Community Resource Navigator will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
nMonday through Friday: 9:00AM - 5:00PM. Includes a 1-hour unpaid lunch break.
n35 Hours per week.
Worksite address
framingham, MA, 01704, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.