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Job description
Job Type
Full-time
Description
HealthFirst is seeking a Community Resource Specialist to join our team of mission-minded professionals. While Community Health Worker certification is not required at the time of hire , the successful candidate must obtain certification within one year . This is an excellent opportunity for someone who can hit the ground running and provide hands-on support to patients needing help with insurance applications, sliding-fee programs, and navigating community resources.
Key Responsibilities
Assist patients with insurance and benefits navigation (Marketplace, NH EASY, Medicaid, etc.)
Process sliding-fee applications, discuss payment options, and arrange payment plans
Ensure timely follow-up on applications, referrals, and patient contacts
Provide patient education and advocacy related to community resources (food, housing, transportation, childcare, etc.)
Support community outreach events, including occasional evenings/weekends
Collaborate with billing and patient services teams to resolve coverage or payment issues
Verify and update demographics, consents, and related documentation during each interaction
Serve as a knowledgeable point of contact for patients needing assistance throughout Open Enrollment
What We Offer
A meaningful role that directly impacts patient access to care and essential services
A supportive, collaborative team environment
Training on HealthFirst systems, workflows, and community resource tools
Opportunities to grow professionally-including support in obtaining your CHW certification
Requirements
Required High school diploma or equivalent
Community Health Worker (CHW) certification - or ability to obtain certification within one year of hire
Minimum of 2 years' experience in a healthcare, human services, or insurance benefits setting
Strong customer service skills with clear, compassionate communication
Solid computer proficiency and comfort learning new systems
Preferred
Certified Application Counselor (CAC) designation through CMS, or willingness to obtain
Familiarity with medical terminology
Experience working with diverse populations and strong cross-cultural communication skills
Worksite address
laconia, NH, 03246, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.