About this opportunity
The Hire LLC lists this Community Resource Specialist opportunity in providence, Rhode Island. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
Community Resource Specialist
Location: Providence, Rhode Island (Onsite)
The Hire is seeking a compassionate and resourceful Community Resource Specialist for a temporary opportunity with a well-established Rhode Island nonprofit organization.
This position serves as an important point of contact for individuals seeking information, assistance and connections to community resources. The Specialist will communicate with members of the public by phone and through digital channels, assess individual needs and connect people with appropriate programs and services.
Key Responsibilities
Respond to incoming calls from individuals seeking community resources and assistance
Assess needs and provide accurate information and appropriate referrals
Communicate with individuals through phone, text, chat and other available channels
Conduct follow-up with individuals when appropriate
Document interactions accurately within internal databases
Respond to messages and requests for assistance in a timely manner
Help individuals navigate community programs and available benefits
Maintain current knowledge of available community resources and services
Provide compassionate, professional assistance to individuals from a wide range of backgrounds and circumstances
Participate in ongoing training and team meetings
Assist with community outreach and educational initiatives as needed
Provide additional information and referral support during community emergencies when required
The client is seeking someone with 1-3 years of human-services experience ; previous helpline or call-center experience is considered a plus.
Qualifications 1-3 years of experience in human services, social services, community outreach or a related environment
Previous call center, helpline, resource-navigation or customer-service experience is a plus
Strong verbal and written communication skills
Compassionate and professional approach when assisting individuals who may be experiencing challenging circumstances
Strong attention to detail and accurate documentation skills
Comfortable working with databases and Microsoft Office
Ability to research information and communicate resources clearly
Sound judgment and problem-solving skills
Ability to maintain confidentiality and professionalism
Bilingual skills are a plus
Flexibility to provide occasional evening, weekend or holiday coverage if needed
The Opportunity
This is an excellent opportunity for someone with a human-services background who enjoys directly helping people navigate available resources. The position offers the chance to make an immediate impact while gaining additional experience within Rhode Island's nonprofit and community-services sector.
Worksite address
providence, RI, 02912, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.