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Job description
Community Support Facilitator (CSF)Case ManagerPosition Information
nTitleCommunity Support Facilitator (CSF)
nDepartmentCommunity Living Services
nStatusFull-Time
nClassificationExempt or Non-Exempt (Based on Assignment)
nCompensation$23.00 - $25.00 per hour (Depending on Experience)
nScheduleMonday–Friday with on-call responsibilities and flexibility to meet participant needs, including evenings and weekends as required
nReports ToProgram Coordinator
nPositions SupervisedCommunity Living Instructors (CLIs)
nWork LocationNorth Bay Area ( Vallejo - Napa ) - Participant homes, community settings, and A Bright Future offices
nAbout A Bright Future, Inc.
nAt A Bright Future, Inc., we believe every individual deserves the opportunity to live independently, safely, and with dignity. Our Community Support Facilitators are leaders who empower both participants and staff by ensuring high-quality, person-centered services while fostering independence, inclusion, and meaningful community connections.
nIf you're passionate about leadership, mentorship, and making a lasting difference in the lives of individuals with developmental disabilities, we'd love to have you join our team.
nPosition Overview
nThe Community Support Facilitator (CSF) provides leadership, supervision, and operational oversight for Community Living Instructors supporting adults with developmental and intellectual disabilities in Supported Living Services (SLS) and Independent Living Services (ILS).
nThis role is responsible for ensuring quality services, staff development, participant safety, regulatory compliance, and implementation of individualized support plans. The CSF works closely with Regional Centers, families, conservators, and interdisciplinary teams to ensure participants receive person-centered services that promote independence and improve quality of life.
nWhat You'll DoTeam Leadership & Staff Development
nnnSupervise, coach, and mentor Community Living Instructors (CLIs).
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nnConduct staff training, performance coaching, and ongoing development.
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nnEnsure employees understand participant-specific support plans and behavioral strategies.
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nnAddress performance concerns through coaching, corrective action, and documentation.
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nnMaintain appropriate staffing levels and coordinate schedule coverage.
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n nParticipant Services
nnnEnsure participants receive safe, compassionate, and person-centered supports.
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nnOversee implementation of Individual Program Plans (IPP), Individual Service Plans (ISP), behavioral support plans, and health care plans.
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nnMonitor participant progress toward goals and ensure services are delivered according to Regional Center requirements.
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nnAdvocate for participant rights, choice, dignity, and community inclusion.
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nnAssist participants in accessing community resources, public benefits, housing, and supportive services.
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n nQuality Assurance & Compliance
nnnMonitor documentation for accuracy, completeness, and regulatory compliance.
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nnEnsure participant files remain current and audit-ready.
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nnReview data collection and progress notes.
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nnSubmit Special Incident Reports (SIRs) and required documentation within established timelines.
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nnConduct routine quality assurance audits and corrective follow-up.
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nnEnsure compliance with DDS, Regional Center, Title 17, licensing, and company policies.
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n nCase Coordination
nnnServe as the primary contact for assigned participants, families, conservators, Regional Center representatives, and interdisciplinary teams.
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nnParticipate in IPP meetings, assessments, and service planning.
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nnCoordinate participant services across multiple providers and agencies.
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nnMaintain positive working relationships with community partners.
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n nOperational Support
nnnRespond promptly to participant and staff emergencies.
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nnProvide direct participant support when necessary to ensure continuity of care.
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nnReview incident trends and implement preventive strategies.
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nnAssist with crisis intervention and behavioral support planning.
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nnSupport agency initiatives and continuous quality improvement efforts.
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n nWhat We're Looking For
nSuccessful Community Support Facilitators are:
nnnStrong leaders and mentors
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nnCompassionate and person-centered
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nnExcellent communicators
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nnOrganized and detail-oriented
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nnSolution-focused problem solvers
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nnCalm under pressure
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nnCommitted to quality services and regulatory compliance
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n nPreferred Qualifications
nnnBachelor's degree in Human Services, Psychology, Social Work, Special Education, or a related field preferred.
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nnEquivalent combination of education and experience will be considered.
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nnMinimum two (2) years of direct support experience working with individuals with developmental or intellectual disabilities.
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nnAt least one (1) year of experience coordinating services within Supported Living Services (SLS), Independent Living Services (ILS), or a comparable human services program.
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nnPrevious supervisory or leadership experience preferred.
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nnKnowledge of California Regional Center services, Title 17 regulations, and person-centered planning preferred.
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nnExperience supporting individuals with behavioral, psychiatric, or medical needs is highly desirable.
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n nMinimum Requirements
nApplicants must:
nnnBe at least 18 years of age
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nnPossess a valid California driver's license with a clean driving record.
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nnHave reliable transportation, current vehicle registration, and automobile insurance.
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nnBe willing and able to travel throughout assigned service areas to participant homes and community locations.
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nnSuccessfully complete DOJ background clearance and all required pre-employment screenings.
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nnObtain and maintain CPR and First Aid certification.
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nnMaintain current TB clearance.
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nnBe available to participate in an on-call rotation and respond to emergencies as needed.
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nnDemonstrate excellent written, verbal, organizational, and leadership skills.
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n nPhysical Requirements
nThis position regularly requires the ability to:
nnnSit, stand, walk, bend, kneel, and climb stairs.
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nnLift, push, pull, and carry up to 60 pounds.
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nnAssist participants with transfers and mobility.
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nnPush wheelchairs and assist during medical or behavioral emergencies.
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nnPerform CPR and First Aid when necessary.
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nnDrive throughout assigned service areas.
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n nProvided Training
nCommunity Support Facilitators complete and maintain required agency and regulatory training, including:
nnnNew Hire Orientation
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nnSupported Living Services (SLS) Philosophy
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nnIndependent Living Services (ILS) Philosophy
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nnIndividual Program Planning (IPP/ISP)
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nnBehavioral Support & Positive Behavior Intervention
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nnPro-ACT / Crisis Prevention
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nnMedication Administration Record (MAR)
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nnCPR & First Aid
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nnDDS Mandated Reporter & Whistleblower Training
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nnSpecial Incident Reporting (SIR)
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nnRegional Center Documentation & Compliance
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nnLeadership Development
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nnQuality Assurance
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nnAnnual agency-required continuing education
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n nWhy Join A Bright Future?
nAs a Community Support Facilitator, you'll do more than supervise staff—you'll mentor teams, advocate for individuals with developmental disabilities, and help create opportunities for participants to live meaningful, independent lives. At A Bright Future, Inc., you'll be part of a collaborative organization that values compassion, leadership, innovation, and person-centered care.
nJoin a team that's committed to making a lasting difference—one participant, one family, and one community at a time.
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Worksite address
american canyon, CA, 94503, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.