About this opportunity
Integrated Resources lists this Complaint Analyst opportunity in west chester, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Complaint Analyst
Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.
Job Description
Customer Quality member responsible for supporting Post Market Regulatory Affairs activities associated with complaint handling and MDR submissions. These activities include intake, investigation, documentation, follow-up, regulatory reporting and metrics. The Customer Quality Specialist is responsible for the oversight and direct support of technical evaluations and investigational tasks required for complaint processing/closure. The Customer Quality Specialist works collaboratively with Quality, Engineering, Manufacturing, Product Development and other functional experts.
DUTIES:
Directly interface with Hospitals, Surgeons, and Internal employees for reporting of complaints and adverse events.
Interact positively with customers, patients, internal/external business partners and colleagues
Adhere and comply to work instructions, standard operating procedures, and regulations
Expedite investigations by collaborating with internal/external business partners
Achieve productivity targets
Fully training within three months of hire
Achieve accuracy targets for complaint documentations
Participate in projects and events
Complaint determination
Report ability assessments
Conduct follow-ups with complainant, reporters
Checking your own work
Updating SharePoint
Tracking complaints in the process for closure
Participate in CAPA activities and act as CAPA task owner as required
Updating and revising work instructions
Prepare responses to customers
All other duties as assigned
Qualifications
EDUCATIONAL REQUIREMENTS:
Bachelor's Degree or equivalent experience/Masters with Reg affairs.
Generally requires 2-4 years of related work experience
RAC or ASQ certifications a plus
REQUIREMENTS:
Ability to work in a cross-functional matrix environment
Active listening/ phone skills
Collaboration and teaming skills
Critical thinking skills
Detail orientation
Organization skills
Prioritization and multi-tasking skills
Strong verbal and written communication skills
Knowledge of basic medical terminology
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)
Continuous learner
Global mindset
Accountability for own work
Problem solving/Root cause analysis skills
Additional Information
Kind Regards,
Sasha Sharma
Clinical Recruiter
Integrated Resources, Inc.
IT Life Sciences Allied Healthcare CRO
DIRECT # -
Worksite address
west chester, PA, 19388, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.