Complaint Mgmt specialist 3

Job description

Pay Range

$40.00/hr - $46.00/hr

Base Pay Range

$40.00/hr - $46.00/hr

Immediate need for a talented Complaint Mgmt Specialist 3 , This is a 03 months contract opportunity with long-term potential and is located in San Diego, CA (Onsite) . Please review the job description below and contact me ASAP if you are interested.

Job Diva ID:

Pay Range: $40 - $46 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities

Conduct product complaint investigations and write failure investigation reports

Ensure accuracy for complaint file documentation and regulatory reporting decision activities.

Ensure complaint files are accurate and complete and in line with good documentation practices.

Demonstrate sound independent decision making in regard to medical device complaint handling and other functions relating to the investigation of product complaints. Asks questions of team leaders / management as needed.

Collaborate with supervisor, manager to assess the severity of complaints and understand the typical use to provide input to the Technical investigation for optimal root cause resolution as needed.

Handle product for investigation per quality system requirements.

In concert with the department supervisor and/or manager and escalation teams, strategize to direct the efforts to ensure Dispensing customer satisfaction.

Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.

Ensure timely follow-up with internal customers and company representatives for reported issues.

Key Requirements and Technology Experience

Key Skills; Complaint Handling/ Investigation, PCB/ Board Circuit

Bachelor’s degree in related field is desirable

3-5 years of medical device experience is desired, preferably in a regulatory or technical complaint investigation capacity.

2 years of experience with medical device complaint handling / post-market surveillance / medical device regulations or experience in a similar regulated environment preferred. Working knowledge of QA, Regulatory/Quality Compliance in a medical device industry preferred.

Knowledge of electronics is preferred.

Job Details

Senior level: Not Applicable

Employment type: Contract

Job function: Information Technology

Industries: Medical Equipment Manufacturing

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Worksite address

san diego, CA, 92189, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.