About this opportunity
Christian Healthcare Ministries lists this Complete Surgical Care Solution Representative opportunity in barberton, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Complete Surgical Care Solution (CSCS) Representative serves as the first point of contact for members and their families, providing accurate information and exceptional service through inbound phone calls and email communication. This role supports the Member Care team by addressing member inquiries, maintaining accurate records, and ensuring timely escalation of concerns when needed. Through professionalism, attention to detail, and a service-oriented approach, this position helps uphold CHM’s mission while ensuring members feel informed, supported, and cared for.
WHAT WE OFFER
Compensation based on experience.
Faith and purpose-based career opportunity!
Fully paid health benefits
Retirement and Life Insurance
12 paid holidays PLUS birthday
Lunch is provided DAILY.
Professional Development
Paid Training
PRIMARY RESPONSIBILITIES
Serve as the primary inbound contact for CSCS members and families, responding to phone and email inquiries in a timely, accurate, and professional manner.
Provide clear, accurate information regarding CSCS and the documentation or details required to support CHM processes.
Verify, update, and maintain member information to ensure accuracy and completeness within internal systems.
Assess member concerns and determine appropriate next steps, including escalation to leadership when necessary.
Document interactions thoroughly and consistently to support continuity of service and internal collaboration.
Support the Advantage Care team through administrative and operational assistance as needed.
Maintain professionalism and confidentiality while upholding CHM’s mission, values, and customer service standards.
CORE COMPETENCIES
Customer service and member support communication
Active listening and information clarification
Attention to detail and documentation accuracy
Time management and responsiveness
Problem-solving and issue escalation
Proficiency with information systems and office software
Team collaboration within a service-focused environment
REQUIRED QUALIFICATIONS
Education
High school diploma or equivalent required
Experience
Experience in a customer service, call center, healthcare, or administrative role preferred
Medical or healthcare-related background a plus
Familiarity with Advantage Care Solutions preferred but not required
Technical & Job-Specific Skills
Ability to operate a PC and navigate multiple information systems and applications
Working knowledge of Microsoft Office products
Experience using routine office equipment (multi-line phones, printers, copiers, etc.)
Strong verbal and written communication skills, including professional email correspondence
Physical & Work Requirements
Ability to sit for prolonged periods while performing desk-based work
Certifications
None required
About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.
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Worksite address
barberton, OH, 44203, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.