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Job description
The New Hampshire Market Complex Care Coordinator is responsible for supporting patient-centered care coordination across the market continuum, with a primary focus on high-risk, medically complex, and socially vulnerable patient populations presenting in the Emergency Department and inpatient settings. This role collaborates with multidisciplinary teams to facilitate timely patient progression, reduce avoidable delays in care, improve transitions of care, and support safe discharge planning. The coordinator serves as a market-wide resource for complex case management, length-of-stay reduction initiatives, community partnership development, and care transition optimization. The NH Market Complex Care Coordinator supports strategic initiatives focused on emergency department throughput, inpatient progression of care, extended length-of-stay management, avoidable admission reduction, and operational excellence across the market.
Eligible candidates must reside in our New Hampshire market - position requires up to 75% travel to on-site meetings several times per week at our market hospitals: Portsmouth Regional Hospital (Portsmouth), Parkland Medical Center (Derry), Catholic Medical Center (Manchester) and Frisbie Memorial Hospital (Rochester).
Job Responsibilities:
• Coordinates care for medically complex, chronically ill, and socially vulnerable patients in both Emergency Department and inpatient environments.
• Facilitates patient throughput with an ongoing focus on quality outcomes, efficiency, and safe care transitions.
• Collaborates with physicians, nursing, case management, social work, and ancillary departments to support patient progression and discharge planning.
• Makes referrals to payer programs, disease management programs, community agencies, and other resources as appropriate.
• Documents professional recommendations, care coordination interventions, discharge plans, and case management activities.
• Identifies and addresses barriers contributing to extended length of stay, emergency department boarding, avoidable admissions, and delayed discharges.
• Collaborates with facility and market leadership to identify opportunities for throughput improvement and reduction in length of stay.
• Reviews complex cases and develops action plans to facilitate timely progression of care and discharge.
• Monitors trends related to care coordination, discharge planning, and patient flow to identify process improvement opportunities.
• Develops and maintains relationships with post-acute providers, skilled nursing facilities, inpatient rehabilitation facilities, home health agencies, community organizations, and other external partners.
• Serves as a liaison between hospitals and community resources to improve access to services and facilitate seamless transitions of care.
• Identifies gaps in community resources and collaborates with stakeholders to develop solutions that support patient needs.
What qualifications you will need:
Associate Degree in Nursing (ADN) or
Required
Bachelor's Degree in Social Work (BSW) or
Required
Master's Degree in Social Work, Healthcare Administration, Public Health, or other healthcare-related field
Required
Two (2) years of case management experience in an acute care, emergency department, care coordination, utilization management, social work, or population health setting.
Preferred *
Experience working with complex patient populations
Preferred *
Experience in emergency department case management and care coordination
Preferred *
Experience collaborating with community resource organizations
Preferred
Experience in discharge planning and transitions of care
Preferred
Currently licensed as a Registered Nurse (RN) in New Hampshire or applicable social work licensure in accordance with NH state regulations
Preferred
Certification in case management
Preferred
Travel required - job may require up to 75% travel.
Benefits
Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
Wellbeing support, including free counseling and referral services
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Capital Division which encompasses 19 hospitals overall. Our hospitals include one Level I, three Level II, and four Level III trauma centers. The Capital Division office is located in downtown Richmond, VA. We are home to one of HCA's largest hospitals, 500 bed + Chippenham Hospital.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our NH Market Complex Case Management Coord opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Worksite address
portsmouth, NH, 00215, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.