Complex General Manager - Holiday Inn Express and TownePlace Suites Orlando

Job description

Complex General Manager - Holiday Inn Express and TownePlace Suites Orlando

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Location Description

Rest up for extraordinary Orlando travels on comfortable beds, firm pillows, and black-out shades. And, when you're not out enjoying thesights of Orlando, retreat to free Wi-Fi, a 50" HDTV, an equipped work desk, and a hospitality cabinet stocked with a Keurig coffee maker, mini-fridge, and microwave.

Job Description

Position Summary: The General Manager is responsible for the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources and accounting. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company.

Core Responsibilities:

Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.

Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.

Resolve guest complaints, ensuring guest satisfaction in each interaction.

Coordinate special programs, functions and incentives to improve guest service.

Work in a cooperative and friendly manner with fellow associates.

Effectively lead the Executive Committee to reach the goals of the property.

Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.

Ensure the property is compliant in all departments, growing the business year over year.

Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.

Coach and develop leaders to exceed performance expectations.

Knowledge, Skills, and Competencies:

Bachelor's degree in Hotel Management or related business field preferred

Minimum 3 years' experience in Rooms and/or Food & Beverage functions

Strong business communication skills verbal and written

Strong presentation skills and ability to lead team at leadership and hourly level

Knowledge of federal, state and local employment laws and regulations

High work ethic and self-initiative

Strong computer skills in Microsoft Suite

Some travel may be required

Regular attendance according to established guidelines

Proven record of commitment and professionalism in meeting the challenges and pressures of a 24‑hour, 7‑day a week operation

Professional image as perceived by subordinates, peers, superiors, guests and community

Must possess basic computational ability

Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Maintain calm and professional demeanor in sometimes high pressure situations

Ability to converse calmly with upset associates, superiors and guests in intense emotional situations

Ability to participate in and lead departmental and/or hotel team meetings

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

Physical Requirements:

Sit, stand and walk for varying lengths of time

Lift approximately fifteen (15) pounds

Good communication skills, both written and verbal

Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions

Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability

Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as needed

Physical Requirements (In-Office Role)

Ability to work in a standard office environment.

Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)

Occasional standing and walking throughout the workday.

Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.

Ability to communicate effectively verbally and in writing.

Occasionally required to stand, walk, bend, reach, or carry items.

Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).

Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).

Ability to hear and participate in conversations and meetings, use phone and/or headset

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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Worksite address

orlando, FL, 32885, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.