About this opportunity
Fairview lists this Complex Scheduler (Southdale Cardiology Clinic) opportunity in minneapolis, Minnesota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Complex SchedulerOur Fairview Southdale Cardiology Clinic supports a wide variety of patients with their cardiac needs. This includes preventative care, coronary artery disease, hypertension, heart failure, atrial fibrillation and more. We have a large group of providers that work closely with the RN's, clinical support staff, scheduling staff and more to provide excellent patient care. Southdale was rated #1 in the twin cities for cardiac care, and coronary intervention. We are excited to add an individual to our clinic who enjoys being part of a team and has a passion for caring for patients!The Complex Scheduler is responsible for scheduling and coordinating multiple services including but not limited to appointments, imaging, labs, procedures, surgeries, and treatments. The Complex Scheduler collaborates with providers, clinic staff, schedulers, across multiple different departments, locations, and outside organizations (when needed) to ensure services are timed, coordinated, and sequenced appropriately and all associated activities are complete.Pre & Post-Appointment SupportServes as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments.Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered.Provides patients/caregivers with information and updates.Maintains awareness of multiple competing situations needing attention and prioritizes to assure patient needs are met, while maintaining a pleasant, friendly demeanor.Monitors, manage, and schedules/reschedules appointments from work queues or messages.Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns).Customer ServiceCollaborate with patients, caregivers, providers, schedulers, and other care team members to ensure:Appointments, labs, imaging are prioritized and sequenced appropriately.Patient has followed through on their labs, imaging, and appointments.Medical records (results, office notes, etc) are received on time and available to the provider/care team.Prior authorization is completed, if needed.Appointments, labs, imaging are prioritized and sequenced appropriately.Effectively communicates with customers (patients, caregivers, providers, care team members, outside health systems) in a professional and respectful manner.Deliver a consistently high level of service and goes above and beyond to assist customers.Provides patients with correct information related to their scheduled appointments, procedures, or tests, and in response to any associated questions they might have.Partners with customers to resolve questions, and concerns.Follows standard processes and workflows to ensure safety and reliability.Communicates information and updates to providers, employees, and departments as appropriate.Prepares schedules for providersPrepares, manages, and updates the daily schedule/calendars for physicians who provide care (procedures, surgeries, clinic appointments) at different locations such as outreach clinics, hospitals, procedure centers.Apprise physicians of changes or updates related to their schedules.Epic in-basket and pool managementReview and respond to patient messages sent to the Epic in-box or through MyChart.Gather and document information to help facilitate communication between the patient/caregiver and care team.Ensure messages are addressed within standard timeframes and escalate issues that need prompt attention.Communicate information delegated by providersReview chart to piece together important information for the patient and provider.Organization Expectations, as applicable:Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.Partners with patient care giver in care/decision making.Communicates in a respective manner.Ensures a safe, secure environment.Individualizes plan of care to meet patient needs.Modifies clinical interventions based on population served.Provides patient education based on as assessment of learning needs of patient/care giver.Fulfills all organizational requirements.Completes all required learning relevant to the role.Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.Fosters a culture of improvement, efficiency and innovative thinking.Performs other duties as assigned.Required Qualifications2 years experience, in a healthcare setting/practice1 year Completing scheduling and registration of appointments1 year Practicing good public relations, customer service, time management, prioritization, and patient communication skills.1 year Proficient use of computer keyboarding and Microsoft office tools (Word, Excel, Outlook, Teams)Preferred QualificationsHealthcare or business-related degree2 years experience working in a healthcare setting utilizing Epic Health Records1 year Telephonic customer experience1 year Templating schedules in Epic1 year Providing administrative medical support1 year Utilizing basic medical terminologyLocation: 6405 France Ave S, Edina, MN 55435, ONSITEHours: 40 hours per week/ shift time of 8:30am-5:00pmBenefit OverviewFairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: DisclaimerAn individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.EEO StatementEEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Worksite address
minneapolis, MN, 55431, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.