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Job description
About American Recovery Service Incorporated (ARSI)
American Recovery Service Incorporated (ARSI), a Firstsource company, is a nationally recognized asset recovery organization providing professional recovery and customer support solutions for leading financial institutions and clients across the country. We are committed to operational excellence, compliance, and delivering a positive customer experience through integrity, accountability, and teamwork.
Position Summary
The Compliance Analyst plays a critical role in supporting consumer and commercial account compliance operations for ARSI and its clients. This position is responsible for reviewing and processing complaints, disputes, fraud claims, and compliance-related requests while ensuring adherence to client guidelines, regulatory requirements, and internal procedures.
The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while maintaining professionalism and confidentiality. The schedule will be Monday - Friday | 7:00am - 3:00pm.
Key Responsibilities
Review and process consumer and commercial complaints for internal ARSI accounts and external legal partner accounts
Place accounts on compliance hold when appropriate to ensure collection efforts cease during investigations
Escalate complaints to clients within required timelines and ensure timely resolution and closure
Investigate account concerns by collaborating with internal departments, legal partners, and client representatives
Prepare and send compliance-related correspondence, including validation of debt requests and resolution letters
Review and process disputes and fraud claims accurately and within client service level expectations
Track account activity, follow up with partner banks and legal networks, and maintain accurate case documentation
Review daily client reports to verify all account activity and submissions have been properly captured and reported
Perform administrative support duties including mail processing, document preparation, printing, scanning, and outgoing correspondence
Maintain confidentiality and compliance with company policies, client requirements, and applicable regulations
Support additional compliance and operational projects as assigned
Required Skills & Qualifications
Excellent organizational skills with strong attention to detail and accuracy
Strong written and verbal communication skills
Ability to manage multiple tasks and deadlines in a fast-paced environment
Ability to work both independently and collaboratively within a team setting
Professional and customer-focused approach to handling sensitive information and communications
Understanding of clerical and administrative procedures, including document management and reporting
Ability to prepare and distribute time-sensitive correspondence within client-required timeframes
Proficient in Microsoft Office Suite, including Outlook, Word, and Excel
Preferred Qualifications
Previous experience in compliance, collections, legal support, banking, financial services, or account resolution preferred
Experience reviewing disputes, fraud claims, or consumer complaints is a plus
Familiarity with consumer protection regulations and compliance processes preferred
Why Join ARSI?
Opportunity to grow within a nationally recognized organization
Collaborative and professional team environment
Hands-on experience in compliance and financial services operations
Competitive compensation and benefits package
Career development and advancement opportunities
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.