About this opportunity
Stars and Strikes Family Entertainment Centers lists this Concourse Experience Manager opportunity in raleigh, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Stars and Strikes Family Entertainment Center is seeking a Concourse Experience Manager who is ready to be part of a high‑volume, fast‑paced Entertainment Center!
The ideal candidate will be an energetic, driven individual with a solid work ethic, positive attitude, and superior guest service skills. As the Concourse Experience Manager, you would be responsible for the overall operations and atmosphere of the concourse.
This position will be directly responsible for meeting and exceeding sales goals, the running of the concourse—including bowling and service—creating memorable guest experiences, as well as training and maintaining team members for a variety of positions.
Why Join Our Team?
We are a family‑owned business and consider our team members part of our family
We equip team members to achieve their career dreams at Stars and Strikes and provide training to do so
With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
We encourage team members to have fun while they work
We provide opportunities for all team members to give back to the community
We are a community who live out our core values:
Respect at All Times, Listen to Others, Exceptional Guest Service, Sharing in Success, Dedicated to Fun, Cleanliness Focused, and We Give Back
What We’re Looking For?
1‑2 years of management experience
Friendly, outgoing, and professional demeanor
Experience in Hospitality and/or Food & Beverage is preferred
Must be able to work weekends and holidays
Core Competencies:
People Leader: Develop Team Members, Navigate Chaos, Motivate Others, Thrive in Ambiguity, Cultivate Exceptional Guest Experiences
Operations Expert: Problem‑Solver, Cleanliness Focused, Takes the Initiative, Floor Management Experience, Budget Proficiency, Passion for Hospitality
Key Responsibilities:
Ensure a “FUN” atmosphere
Identify & Resolve Issues Impacting Guest Experience
Cleaning of Location
Compliance and Training Validation
Overall Floor Management (bowling, bar, and lane service)
Additional Duties:
Act as Manager on Duty when Needed
Report Product/ Service Issues
Timecard Review
Quality of Inventories
Delivery Check‑ins
Perks We Offer:
Health & 401(k) Benefits
Bonuses
Paid‑Time Off
Free bowling, laser tag & gameplay!
Stars and Strikes is an Equal Opportunity Employer.
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Worksite address
raleigh, NC, 27601, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.