Availability awaiting confirmation
We are waiting for a fresh update from the source. This page preserves the last received job details; current availability is not confirmed.
Job description
Job Title: Concourse Manager
Department : Operations
Reports To : General Manager/Director of Operations
Status : Exempt
Date : May 2025
Salary :
Broad Responsibilities:
Lead operations across airport concourses food service locations by driving exceptional results,
maintaining company culture, and managing relationships with brands and airport authority. Hold
accountability for financial, operational, and guest service objectives while sustaining best-in-class work
environments. Develop strategic training initiatives and provide leadership to ensure consistent
premium service delivery that exceeds Food and Beverage standards. Direct and mentor unit-level
management teams to achieve operational excellence and foster associate growth
Main Duties & Responsibilities:
1. Assist the senior leadership in maximizing sales and profits by meeting and exceeding
sales budgets.
2. Understand completely all policies, procedures, standards, specifications, guidelines, and
training programs.
3. Monitor food preparation and methods to ensure compliance with brand and
company specification and standards.
4. Estimate food consumption, place orders with suppliers, and check quality standards
upon delivery of food and beverage.
5. Resolve customer complaints about food quality or service through company standards.
6. Maintain sanitation standards and keep appropriate records.
7. Monitor actions of staff and customers to ensure that health and safety standards and
liquor regulations (where applicable) are followed in adherence to state and local
guidelines.
8. Prepare all required paperwork, including forms, reports, and schedules in an organized
and timely manner.
9. Arrange for maintenance and repair of equipment and other services (as needed)
10. Maintain opening and closing procedures and security standards.
11. Make employment and termination recommendation consistent with company
guidelines.
12. Ensure all employees follow company dress code guidelines.
13. Recruit, hire and oversee Brand & Company training for staff.
14. Forecast labor and staff schedule appropriately as business dictates.
15. Responsible for onboarding and continued development of associates assigned to
their concept.
16. Perform any other duties assigned by supervisor
Skills and Qualifications
1. Minimum High School Diploma, some college preferred.
2. 2-5 years restaurant management experience.
3. Excellent communication skills.
4. Strong organizational skills
5. Strong customer service skills
6. Ability to forecast sales based on trends.
7. Must be able to adapt to a diverse workforce.
8. Competency in ordering and inventory process
9. Ability to lead a team and reach organizational objectives and goals.
10. Ability to understand all P&L responsibilities and goals for the location including labor,
sales, and COG.
11. Ability to work under pressure.
12. Able to work a flexible work schedule and meet business demands, including weekends
and holidays. Knowledge of managing the operations of a business, with knowledge of
products and services including selling strategy
Physical Demands:
The physical demands described here are representative of those that must be met by an associate to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand for long periods of
time, use hands and fingers, communicate verbally, and hear. The associate is frequently required to
reach with hands and arms, climb, balance, taste, and smell. The associate is also occasionally
required to walk, stoop, kneel, crouch, crawl, and either lift or move up to 35 pounds. Specific vision
abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to focus
EEOC Statement:
We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.
Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.