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Job description
This is a remote position.
The Configuration Analyst will be responsible for configuring and maintaining enterprise systems, primarily ServiceNow, ensuring that platform setups align with business requirements and best practices. The role focuses on system configuration, workflow setup, data structure alignment, and platform optimization.
Key Responsibilities
Configure and maintain ServiceNowmodules, workflows, forms, and business rules.
Translate business requirements into system configurations.
Support setup and optimization of platform configurations across environments.
Maintain configuration documentation and change logs.
Assist in implementing enhancements, patches, and system updates.
Troubleshoot configuration-related issues and provide resolution support.
Collaborate with developers, business analysts, and product teams.
Support testing and validation of configured solutions.
Ensure configuration aligns with governance and best practices.
Participate in Agile ceremonies and delivery planning sessions.
Required Qualifications
3–6 years of experience in ServiceNow configuration or similar enterprise platform roles.
Strong understanding of system configuration principles and ITSM processes.
Experience working in agile or structured delivery environments.
Strong analytical, documentation, and problem-solving skills.
Ability to translate business needs into technical configurations.
Technical Skills
ServiceNowconfiguration (ITSM or related modules)
Workflow and process configuration
Form design and business rules setup
Data configuration and management
Testing and validation of configurations
Version control and change tracking practices
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.