About this opportunity
OTSI - Object Technology Solutions Inc. lists this Connect Ambassador opportunity in kansas city, Kansas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Connect Ambassador
Object Technology Solutions, Inc (OTSI) has an immediate opening for a Connect Ambassador (Kansas City, MO - Onsite)
Major Responsibilities:
Help create a positive customer experience through customer engagement and providing support to Client Connect staff (Approximately 65% of time spent on average over a one-year period)
Greet customers and assess needs (20%)
Effectively answer basic questions (20%)
Manage human traffic flow within the space (15%)
Assist customers with payments
Collaborate with the facility team on escalation-types and resolutions (15%)
Other duties as assigned to support customer service needs (15%)
Help enhance effectiveness of community engagement by supporting the team in community outreach endeavors (Approximately 35% of time spent on average over a one-year period)
Provide assistance in event preparation and tear-down, with both internal and external stakeholders (20%)
Assist the team as required during extended outage situations (10%)
Help with the development of workshops/seminars for community and customer groups (25%)
Assist with opening/closing of the facility on daily basis, ensuring systems shutdown and facility is secured (20%)
Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback (25%)
Provide customer education around Client's portfolio of Energy Efficiency products and services in addition to processing enrollments for these programs when applicable
Skills and abilities required:
Solid communication and customer service skills
Self-starter
Outgoing and personable
Organized with attention to detail
Able to work well in a fast-paced environment
Good judgment
Knowledge of MS Office Suite
Works well in team environment
Professional demeanour
Flexible and adaptable – assignments, priorities, work hours/shift and obligations
Spanish bilingual skills are an added advantage
Qualifications and experience:
Position requires no less than high school diploma + Minimum 1-year experience working in customer services field; preferably in face-to-face service capacity.
Demonstrated experience in working in fast-paced environment.
Proficiency in working with Microsoft Office Suite
Worksite address
kansas city, KS, 66115, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.