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Job description
$15-$22 per hour
nKansas City, MO
nContract
nDuration: 13+ months
nJob Description:
nThe Connect Ambassador will support efforts to serve and educate customers at Client Connect. The position involves, but is not limited to, greeting customers as first point of contact, and based on the customers needs, will answer questions and coordinate traffic flow so customers can self-serve or speak with a Connect Specialist. The Ambassador will be exposed to the facility's mission, goals, and daily operations through opportunities to support the department and attend staff meetings, programs and events, and to collaborate with team members from other departments. The Ambassador will help with event preparation and clean-up, as well as provide support to internal and external stakeholders as required for special events. The Ambassador should expect to gain knowledge of Client business practices and industry trends, learn the skills associated with being an active team member including thought-generation and effective discussion, and how to successfully interact with customers and community partners.
nDuties and Responsibilities:
nResponsibility 1 - Help create a positive customer experience through customer engagement and providing support to Client Connect staff (Approximately 65% of time spent on average over a one-year period)
nnnGreet customers and assess needs (20%)
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nnEffectively answer basic questions (20%)
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nnManage human traffic flow within the space (15%)
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nnAssist customers with payments.
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nnCollaborate with the facility team on escalation-types and resolutions (15%)
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nnOther duties as assigned to support customer service needs (15%)
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n nResponsibility 2 - Help enhance effectiveness of community engagement by supporting the team in community outreach endeavours (Approximately 35% of time spent on average over a one-year period
nnnProvide assistance in event preparation and tear-down, with both internal and external stakeholders (20%)
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nnAssist the team as required during extended outage situations (10%)
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nnHelp with the development of workshops/seminars for community and customer groups (25%)
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nnAssist with opening/closing of the facility on daily basis, ensuring systems shutdown and facility is secured (20%)
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nnAssist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback (25%)
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nnProvide customer education around client's portfolio of Energy Efficiency products and services in addition to processing enrollments for these programs when applicable.
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n nSkills, Knowledge and Abilities:
nnnSolid communication and customer service skills
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nnSelf-starter
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nnOutgoing and personable
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nnOrganized with attention to detail
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nnAble to work well in a fast-paced environment
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nnGood judgment
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nnKnowledge of MS Office Suite
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nnWorks well in team environment
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nnProfessional demeanour
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nnFlexible and adaptable - assignments, priorities, work hours/shift and obligations
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nnSpanish bilingual skills are an added advantage
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n nEducation and Experience Requirements:
nnnPosition requires no less than high school diploma + Minimum 1-year experience working in customer services field; preferably in face-to-face service capacity.
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nnDemonstrated experience in working in fast-paced environment.
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nnProficiency in working with Microsoft Office Suite
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n nAbout US Tech Solutions:
nUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .
nUS Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
nAI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
n#LI-AS140
Worksite address
kansas city, MO, 64101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.