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Job description
Job Summary
Responsible for all technical and quality assurance aspects of installation projects. Oversee labor by subcontractors, recruitment, training, and monitoring customer satisfaction in a defined geographic location(s). This position requires operation of a Company Vehicle or a Personal Vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.
Major Tasks, Responsibilities, and Key Accountabilities
Monitors and ensures installer's workmanship and recruits, trains, and maintains contractors.
Accompanies installers on measurement of unit and reviews labor bid before submission to the customer.
Visually inspects materials and merchandise and facilitates all needed documentation.
Coordinates with customers and property managers to identify problems and ensure customer satisfaction.
Supervises direct reports including performance management, training, coaching, and disciplinary actions.
Nature and Scope
Identifies key barriers/core problems and applies problem solving skills to deal creatively with complex situations.
Troubleshoots and resolves complex problems.
Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.
Independently performs assignments with instruction limited to the expected results.
Determines and develops an approach to solutions.
Receives technical guidance only on unusual or complex problems or issues.
May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc.
Contributes to employees' professional development but does not have hiring or firing authority.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position with frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel less than 10% of the time.
Education and Experience
Typically requires BS/BA in a related discipline. Generally 5-8 years of experience in a related field or MS/MA and generally 3-5 years of experience in a related field. Certification is required in some areas.
Locations (states)
CA
CO
CT
D.C.
HI
IL
MA
MD
MN
NJ
NV
NY
OH
RI
VT
WA
Pay Range
$84,700.00–$126,700.00 Annual
Benefits
Medical (with Prescription drug coverage), dental, and vision plans
Health care and Dependent Care FSA (as applicable)
401(K) with company match
Paid Holiday, Vacation, Personal Time, and Wellness Day
Paid Sick Time
Life and Accidental Death & Dismemberment Insurance
Short and Long-term Disability Insurance
Critical Illness Insurance
Accident Insurance
Whole Life insurance
Commuter Benefits
Tuition Reimbursement
Employee Assistance Program
Adoption and Surrogacy Assistance
Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Worksite address
los angeles, CA, 90079, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.