This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Consultant Experience Business Partner
Direct Reports: N/A | FLSA Classification: Exempt
Summary
The Consultant Experience Business Partner (CEBP) plays a critical role in delivering a high-quality, relationship-driven experience for consultants across assigned accounts.
This role owns the execution of the consultant experience lifecycle—from pre-start through assignment completion—ensuring consultants feel supported, connected, and engaged while reinforcing Dexian’s culture and values.
The CEBP acts as a trusted partner to Account Managers and Senior Consultant Experience Business Partners, providing visibility into consultant health, identifying early risk indicators, and driving proactive engagement strategies that support retention and performance outcomes. The role also ensures appropriate visibility and escalation of consultant-related risks to leadership, including Managing Directors, as needed.
Primary Responsibilities
Consultant Onboarding & Early Engagement
Lead execution of the onboarding experience for assigned consultants
Conduct pre-start outreach within 24–48 hours prior to start
Perform Day 1 and one-week check-ins to ensure a smooth transition
Provide onboarding support and distribute Dexian Village resources
Coordinate and deliver welcome gifts and onboarding experience
Engagement & Relationship Management
Maintain consistent monthly re-contact with all assigned consultants
Act as the primary day-to-day contact for consultant questions and support
Deliver recognition through birthdays, milestones, and appreciation outreach
Plan and execute consultant engagement touchpoints (events, lunches, outreach)
Ensure consistent experience delivery aligned to Dexian standards
Gather consultant feedback to inform experience improvements
Consultant Experience Insights & Health
Track and maintain a consultant health snapshot (engagement, sentiment, risk indicators)
Identify early signs of disengagement or performance concerns
Prioritize outreach based on consultant risk and engagement levels
Provide regular updates to Account Managers and Sr. CEBPs on consultant trends
Leverage available systems and data to support proactive engagement strategies
Performance Partnership
Support delivery of performance feedback conversations in partnership with Account Managers
Assist in tracking performance themes, concerns, and required follow-ups
Participate in check-ins for at-risk consultants, as directed
Ensure timely documentation of consultant interactions and outcomes
Reinforce accountability and follow-through on performance-related actions
Risk Identification & Escalation
Proactively identify consultant risks, concerns, and experience gaps across assigned accounts
Escalate issues in a timely and professional manner to Account Managers, Sr. CEBPs, and Managing Directors, as appropriate
Ensure clear documentation and communication of escalations, including context, impact, and recommended next steps
Maintain visibility into open concerns and actively support follow-through to resolution
Contribute to consistent, transparent escalation practices to ensure leadership awareness of consultant experience trends
Client & Cross-Functional Partnership
Partner closely with Account Managers to align on consultant needs and priorities
Collaborate with Sr. CEBPs on account-specific engagement strategies and escalation handling
Support communication alignment across stakeholders, including visibility to Managing Directors when appropriate
Partner with HR, CX, and operations teams to support consultant experience needs
Contribute to a cohesive, consistent experience across teams and touchpoints
Experience Strategy Execution
Execute consultant engagement strategies aligned to account and program goals
Support and deliver CX initiatives, campaigns, and experience enhancements
Participate in continuous improvement efforts for the Consultant Experience program
Provide frontline feedback to improve processes, tools, and engagement approaches
Key Performance Indicators (KPIs)
Monthly consultant re-contact completion
100% birthday and milestone recognition
Timely, accurate, and well-documented escalation of consultant risks and issues
Consultant engagement and sentiment trends
Quality and consistency of documentation and follow-up actions
Participation and execution of consultant engagement activities
Responsiveness to consultant needs and inquiries
Effectiveness in maintaining visibility of key issues to internal leadership, including Managing Directors
Qualifications
2–4 years of experience in customer service, experience management, staffing, or HR support
Strong communication and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and documentation skills
Comfort working in client-facing environments
Ability to identify issues, think critically, and escalated appropriately to senior stakeholders, including Managing Directors
About Dexian
Dexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide. As one of the largest IT and professional staffing companies and the second largest minority-owned staffing company in the U.S., Dexian was launched in 2023 and created from the combination of DISYS, Signature Consultants, and other strategic acquisitions.
Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development, and Dexian IT Solutions.
Visit to learn more.
#J-18808-Ljbffr
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.