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Job description
Consumer Servicing SpecialistAt U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.The Consumer Servicing Specialist provides administrative and operational support for consumer servicing functions that fall outside standard processing workflows. This role supports the Special Servicing and Exceptions team and is responsible for processing payment-related exceptions, conducting research, maintaining records, performing data entry, and ensuring adherence to internal policies and regulatory requirements. The position is primarily processing-focused and does not involve direct customer interaction.The successful candidate will work in a fast-paced operational environment managing a variety of servicing activities, including rejected payments and transactions, hardship payment relief maintenance, payment returns, lockbox payments, and other exception processing functions.ResponsibilitiesPerform administrative and operational processing activities supporting consumer servicing functions.Research and resolve payment-related exceptions and operational discrepancies.Process rejected payments, payment returns, lockbox payments, and other servicing exceptions.Complete data entry, data maintenance, and recordkeeping activities with a high level of accuracy.Track, compile, and maintain operational reports and documentation.Ensure compliance with internal policies, procedures, regulatory requirements, and quality standards.Identify and escalate issues, risks, and processing concerns as appropriate.Partner with team members and business partners to support operational objectives and service level expectations.Maintain productivity and quality standards while managing multiple priorities.Support business continuity activities as needed.Basic Qualifications- High school diploma or equivalent- Four or more years of experience in business and general office environmentPreferred Skills/ExperienceExperience in banking, financial services, loan servicing, payment processing, or operations environments.Experience performing research, exception processing, reconciliation, or data maintenance activities.Demonstrated ability to work independently and manage priorities effectively.Strong problem-solving and analytical skills.Experience working in a production or process-driven environment.**This role has in-office expectation of 60% of your appointed time at the posted hub location.**If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.Benefits:Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawU.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $24.38
Worksite address
owensboro, KY, 42303, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.