About this opportunity
SPECTRAFORCE lists this Contact Center Architect opportunity in north chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
🚨 Hiring: Principal Contact Center Platform Engineer
Lake County, IL
Hybrid – 3 Days Onsite / Week
⏳ 6-Month Contract
We’re looking for a Principal Contact Center Platform Engineer to serve as the senior technical authority for enterprise contact center platforms, architecture, integrations, reliability, and modernization.
What You’ll Do
Lead enterprise-scale contact center architecture, engineering design, and technical governance
Define platform strategy, modernization roadmaps, and reusable architecture patterns
Architect and integrate CCaaS, ACD, IVR, CTI, telephony, CRM, APIs, WFM, QM, and digital channels
Drive resiliency, disaster recovery, business continuity, observability, and operational readiness
Evaluate vendors, emerging technologies, POCs, and platform capabilities
Guide engineering teams through design reviews, technical decisions, and complex implementations
Partner with senior IT and business leadership on technology strategy and investment decisions
🛠️ Key Technical Experience
Five9 or other enterprise CCaaS platforms such as Genesys, NICE, or Amazon Connect
ACD / IVR / CTI / SIP / Telephony / Omnichannel Routing
Salesforce/CRM and enterprise API integrations
IVA, Conversational AI, Agent Assist, Intelligent Routing & Automation
Cloud platform architecture and integration patterns
Reliability engineering, monitoring, observability, DR & BCP
Enterprise architecture, technical governance, and modernization
⭐ Preferred
10+ years of relevant contact center technology/architecture experience
Healthcare, Pharma, Life Sciences, or regulated-industry experience
Experience with GxP, privacy, security, compliance, and auditability
Strong executive communication and technical leadership experience
Bachelor's degree in Computer Science, Engineering, Information Systems, or related field
Looking for a true Principal-level technical leader who can go deep into contact center architecture while also influencing enterprise strategy and modernization.
Interested? Send me your resume or DM me to discuss the opportunity.
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Worksite address
north chicago, IL, 60086, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.