About this opportunity
Landing Point lists this Contact Center Director / Senior Leader opportunity in woodbridge township, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Company Overview
A regional bank headquartered in New Jersey provides personal and business banking services, including management services and digital banking. They are seeking a Contact Center Director to lead their customer experience and service delivery operations.
Job Responsibilities
Provide overall leadership and direction for the Contact Center.
Establish and manage service level, quality, and customer satisfaction goals.
Lead workforce planning, staffing, budgeting, and performance management activities.
Drive process improvements, automation, and digital adoption initiatives.
Partner with business lines to ensure effective support for products, services, and customer needs.
Manage regulatory, compliance, audit, and risk-related responsibilities.
Develop and mentor managers and supervisors while building a high-performance culture.
Qualifications
10-15 years of experience in a relevant field.
Experience in leadership roles within contact center operations.
Compensation
Pay Rate: $45 - $50/hr, DOE
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.