About this opportunity
SWBC lists this Contact Center Training & Talent Development Lead opportunity in san antonio, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
SWBC is seeking a talent development professional to train and mentor contact center new hires in Collections and Customer Service Inbound. You will deliver in-person and virtual sessions, update curricula, and track performance metrics to ensure a smooth transition into the roles.
The role emphasizes cross-training across Collections, and Customer Service Inbound, with a strong focus on communication and organizational skills.
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Worksite address
san antonio, TX, 78208, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.