Job description
# Contact Lens Coordinator
We are seeking an organized, motivated Contact Lens Coordinator
to support our optical locations and ensure a consistent, efficient contact lens experience for both patients and staff.
The Contact Lens Coordinator will oversee contact lens ordering, inventory, trial lenses, and communication across multiple locations. This position will work closely with opticians, managers, providers, and vendors to ensure each office has the products, resources, and support needed to successfully care for contact lens patients.
Key Responsibilities
- Coordinate and process contact lens orders across multiple locations.
- Monitor and maintain contact lens trial inventory and ensure trial kits are stocked, organized, and up to date.
- Travel to locations as needed to review inventory, organization, and contact lens processes.
- Assist staff with contact lens ordering, product availability, and troubleshooting.
- Support patient education regarding contact lens options and the benefits of purchasing an annual supply.
- Help drive contact lens growth and increase annual supply purchases.
- Ensure eligible rebates, promotions, and savings opportunities are communicated to patients.
- Support online ordering and webstore processes.
- Communicate consistently with opticians and managers regarding outstanding orders, inventory needs, and concerns.
- Maintain strong relationships with contact lens vendors and representatives.
- Identify opportunities to improve efficiency, patient service, and contact lens performance across all locations.
Requirements
- High School Diploma or GED.
- Minimum of 1 year of optical experience this is including CTL ordering and patient care
- Knowledge of CTL process
- Experience taking accurate optical measurements, including PD, seg height, and optical center.
- Familiarity with optical lab processes and lens types, including single vision, bifocal, and progressive lenses.
- Experience reading lenses using a manual lensometer.
- Ability to complete insurance eligibility checks and authorizations.
- Strong attention to detail and accuracy when filling prescriptions.
- Ability to multitask and stay organized in a fast-paced environment.
- Basic computer skills and experience with EHR or optical POS systems.
- Strong communication, organization, and follow-up skills.
- Ability to work independently while supporting multiple locations.
- Willingness to travel between locations as needed.
- Patient-oriented via in-person visits, voicemails, and phone calls
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Job Type
Full-time
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Employee discount
- Paid time off
- Referral program
Compensation details: 19-21 Hourly Wage
PI7de757409d08-4680
Worksite address
Birmingham, AL, 35203, US
Who can apply
Review the original listing for location, eligibility and application requirements.