Contact Representative

Summary

About the Position: This position is located within Tripler Army Medical Center (TAMC) in the Department of Clinical Business Operations, Honolulu, Hawaii. Tripler Army Medical Center is a tobacco-free workplace. Tobacco products include, but are not limited to, smoking, smokeless tobacco, and electronic nicotine delivery devices.

Responsibilities

Ensure timely and accurate internal referral screening and appointing.

Provide guidance to the patient on how to receive the care requested in the referral and documents the results of the encounter.

Track completion of all internal and external (defer to network) referrals.

Complete routine periodic reports to determine percentage of referrals that are being verified or closed correctly

Identify clinics with access issues and provides it to specialty staff to correct.

Interact with and counsel eligible beneficiaries on how to access care in the MTF or the network or using their TRICARE benefit or other benefits programs.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includesscreening, processing, tracking, and closing internal and external specialty care referrals; assisting patients with referral-related questions; or providing accurate referral status updates in accordance with agency policy and established procedures. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). OR Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Business Management or Health Administration. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.