Content Operations Specialist

Job description

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We're Hiring! | Content Operations Specialist/Manager, UGC Community

Are you passionate about building user-generated content (UGC) communities from the ground up? Do you thrive in fast-paced, high-growth environments where you can shape strategy, build systems, and engage creators? We’re looking for a Content Operations Specialist or Manager to lead the development and growth of a thriving content ecosystem.

This role is ideal for someone who blends strategic thinking with hands-on execution, and who’s excited to own the full lifecycle of a content-driven community — from creator recruitment to content quality, community engagement, and platform innovation.

What You’ll Do

Build and scale the UGC content ecosystem from 0 to 1

Develop and manage a creator system (KOCs/KOLs): discovery, recruitment, activation, and retention

Design incentive mechanisms and engagement programs to boost creator output and satisfaction

Plan and execute community events , interactive challenges, and content campaigns

Partner with product and marketing teams to enhance platform features and branded content initiatives

Monitor community trends and content performance to drive strategy using data analytics

Maintain content quality and safety , ensuring a positive user experience

Actively communicate with creators to address needs, gather feedback, and build loyalty

What You’ll Bring

3+ years of experience in content operations, creator/influencer management, or UGC community building

Proven track record in building or scaling a content ecosystem or creator program

Strong knowledge of community dynamics , content strategy, and user behavior

Excellent skills in content planning , user operations , and data interpretation

Exceptional cross-functional collaboration and project management abilities

Fluent in Chinese and English (written and spoken)

Bonus: Experience in news, lifestyle, or general knowledge platforms , and a product-oriented mindset

Be a key player in building a content-driven platform from the ground up

Take full ownership of impactful, strategic community-building initiatives

Collaborate with talented teams across product, marketing, and engineering

Enjoy a competitive compensation package and top-tier benefits including:

401(k) with company match

Paid time off, holidays, and parental leave

FSA and commuter benefits

Team events and activity budget

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Project Management

Industries

Software Development

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Worksite address

mountain view, CA, 94039, US

Who can apply

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