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Job description
Overview
A fast-growing Managed Service Provider is seeking a COO / IT Director to lead daily operations and drive scalable, efficient growth across all departments. This is a critical second-in-command role, ideal for a high-performing operations leader with a strong background in IT services, MSPs, or technology consulting firms.
You’ll work directly alongside the CEO to align teams, streamline service delivery, and turn strategic vision into tangible results. If you thrive in execution, accountability, and operational excellence—this role offers a real seat at the leadership table with room to make a lasting impact.
Base pay range
$120,000.00/yr - $150,000.00/yr
Key Responsibilities
Operational Leadership Oversee daily operations across Service Delivery, Projects, NOC/SOC, Sales Ops, and Admin
Implement and maintain SOPs, KPIs, and systems that ensure consistency and performance
Execution & Accountability Lead EOS processes (L10 meetings, Rocks, Scorecard)
Translate vision into clear, measurable goals and drive traction across teams
Team Management & Alignment Manage departmental leaders and foster a high-performance culture
Develop internal leadership and ensure alignment with company goals
Support budgeting, forecasting, and margin management
Monitor labor utilization, service delivery costs, and EBITDA performance
Client Experience & Delivery Ensure exceptional service quality and SLA compliance
Standardize client onboarding, QBRs, and escalation processes
Process Optimization Identify and remove bottlenecks across operations
Leverage tools like PSA (e.g., ConnectWise/N-able), RMM, and documentation platforms
People & Culture Champion Core Values and lead hiring, onboarding, and performance strategy
Partner with HR to ensure alignment across people and culture initiatives
Qualifications
Proven leadership experience within an MSP or IT services environment
Strong operational background with hands-on experience in EOS or similar systems
Track record of managing cross-functional teams and delivering measurable results
Comfortable leading with accountability, clarity, and structure
Strategic thinker with a builder’s mindset and attention to execution
Leadership development and EOS training
High-impact role with autonomy and growth potential
Interested in helping scale a high-performing MSP from the inside out?
Apply now or reach out directly to start the conversation.
Seniority level
Executive
Employment type
Full-time
Job function
Information Technology and Management
Industries
IT Services and IT Consulting
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.