Coordinator of College Engagement & Student Experience

Job description

Shenandoah University’s School of Business is accepting applications for a Coordinator of College Engagement & Student Experience. This is a full-time benefited position located on our main campus in Winchester, Virginia.

nThe Coordinator of Student Experience, Engagement & Outreach is responsible for the coordination and execution of student-facing initiatives across the College of Business, Engineering & Technology. This position supports the full student lifecycle—from prospective student engagement through ongoing student participation—by integrating event planning, outreach support, student services coordination, and communication efforts. Reporting to the Dean for Student Services & Engagement, the Coordinator plays a central role in delivering a cohesive and high-quality student experience while serving as a key liaison between the College, the Office of Marketing & Communications, the Office of Admissions, and advising functions. The role ensures that student engagement, recruitment support, and communication efforts are aligned, well-executed, and responsive to student needs.

nReporting Relationship and Organizational Integration:

nReports to the Dean for Student Services

nOperates under the strategic direction of the Dean, who retains overall responsibility for student experience, retention, and engagement initiatives. Works in close coordination with the Office of Marketing & Communications for messaging, promotion, and branding; the Office of Admissions for recruitment and yield activities; advising functions (college-level or university advising office) for student support coordination; and various university offices for major college-level events. Collaborates with faculty, staff, and division chairs to support student programming and engagement initiatives.

nEssential Duties and Responsibilities:

nStudent Engagement and Event Coordination:

nPlan, coordinate, and execute student-facing events, including recruitment and yield events in collaboration with Admissions, co-curricular and engagement programming, student recognition and awards ceremonies, and signature College events. Manage all logistical aspects of events, including scheduling, space coordination, vendor management, communications, and on-site execution. Maintain a comprehensive calendar of student engagement and College events. Ensure consistency, professionalism, and quality across all student-facing experiences.

nStudent Support and Services Coordination:

nProvide front-line administrative support for student services functions, including responding to and triaging student inquiries, coordinating advising appointments and student support processes, and assisting with documentation, tracking, and follow-up related to student engagement and support. Work closely with the Associate Dean to support student success and retention initiatives. Monitor patterns in student engagement and help identify opportunities for outreach or intervention. Coordinate with advising personnel to ensure students are connected to appropriate academic and support resources.

nLiaison to Office of Marketing and Communications:

nServe as the primary College-level liaison to the Office of Marketing & Communications. Coordinate development and dissemination of promotional materials for events, academic programs, and student engagement initiatives. Translate College needs into actionable marketing requests and timelines. Ensure alignment between College messaging and institutional branding standards. Assist in gathering and curating content such as student stories, event highlights, and photos for marketing and communication purposes.

nRecruitment and Outreach Support:

nSupport execution of College-level recruitment and yield initiatives in coordination with Admissions. Assist with planning and delivery of campus visit days, prospective student experiences, outreach events, and follow-up communications. Collaborate with Admissions to enhance the quality and consistency of the prospective student experience. Help facilitate a seamless transition from prospective student to enrolled and engaged student.

nData Tracking, Reporting, and Continuous Improvement:

nTrack attendance, participation, and engagement across events and student programming. Maintain records and generate basic reports on student engagement and outreach activities. Provide data and insights to the Associate Dean to support decision-making and continuous improvement. Assist in evaluating the effectiveness of events and engagement strategies.

nRequired Skills

nnnStrong organizational and project management skills, with the ability to manage multiple priorities and deadlines simultaneously.

n

nnExcellent written, verbal, and interpersonal communication skills.

n

nnStrong event planning and coordination skills, including logistics, scheduling, communications, and execution.

n

nnAbility to work effectively and collaboratively with students, faculty, staff, and external partners.

n

nnStrong student- and customer-service orientation, with the ability to interact professionally with prospective students, current students, and families.

n

nnAbility to coordinate effectively across multiple university offices and functional areas.

n

nnStrong attention to detail, sound judgment, and commitment to high-quality professional execution.

n

nnAbility to take initiative, solve problems, and work independently while remaining responsive to changing priorities.

n

n nRequired Experience

nnnMinimum of 2–3 years of professional experience in higher education, student services, event planning, recruitment, communications, outreach, or a related field.

n

nnDemonstrated experience coordinating projects, programs, or events involving multiple stakeholders.

n

nnExperience working in a service-oriented environment requiring frequent interaction with students, clients, customers, or the public.

n

n nPreferred Experience:

nnnExperience working in a college or university environment.

n

nnExperience supporting student engagement, recruitment, retention, or student-success initiatives.

n

nnExperience coordinating major events, outreach activities, or communications and promotional efforts.

n

nnExperience working collaboratively across multiple departments or functional areas.

n

n nHow to Apply:

nThe complete application will include a cover letter, resume, and contact information for three professional references. Applications will be reviewed immediately and will continue until a qualified candidate is selected.

n**Note: A pre-employment background check will be required, and a satisfactory driving record may be required as a condition of hire.

n**Authorized to work in the United States is a pre-condition of employment. At this time, Shenandoah University is not in a position to sponsor international visas.

nShenandoah University values individuals and communities' unique and diverse perspectives locally and globally. It seeks to foster mutual understanding in an inviting community where individuals are welcome and respected. The university does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, ethnic or national origin, age, physical or mental disability, genetic information, veteran’s status, or on any other basis protected under applicable law.

nMinimum Salary

n$50,000.00

nMaximum Salary

n$60,000.00

Worksite address

winchester, VA, 22603, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.