Coordinator, Ticket Sales

Job description

Ticket Sales Coordinator

The Florida Panthers Hockey Club / Sunrise Sports & Entertainment is seeking an organized and energetic professional to be a core member of the Ticket Sales & Service department. The Ticket Sales Coordinator will support various Sales departments including Premium Sales, Business Development, Group Sales, Inside Sales, and Concerts & Events. This role will assist in developing and executing initiatives to support the department's goals by managing workflows, coordinating marketing campaigns, and supporting data review, lead lists, and prospect pipelines.

In addition to core coordinator duties, this role will play a key part in strengthening the department's data and reporting capabilities, partnering closely with the Business Intelligence Team to translate raw sales data into actionable insight. The Ticket Sales Coordinator also executes game night initiatives for Group Sales including event setup and fan experiences. The ideal candidate is a great communicator, proactive problem solver, comfortable working with data, and a positive, collaborative team player.

Specific duties include but are not limited to:

Ticketing Lifecycle Management: Apply working knowledge of the annual ticketing cycle — pricing, inventory allocation, on-sales, renewals, and fulfillment — to support Sales department planning and execution

Administrative Support: Serve as the primary liaison for the Ticket Sales department, managing internal documentation, project timelines, ticket inventory and allocations, post-event recaps, and sales reporting

Data Analysis: Utilize Salesforce, SeatGeek, Tableau, and Unify to manage data, identify new leads, build buyer profiles, and redistribute leads as necessary

Sales Reporting & Insights: Compile and distribute weekly reporting on sales pipeline activity across all Sales sub-departments; provide leadership with data-driven observations and recommendations to support decision-making

Marketing Collaboration: Manage all Sales-related marketing requests — including Creative, Email, Social, and Broadcast — ensuring alignment with sales campaigns and timely delivery

Event Coordination: Coordinate and execute group ticket packages and sales-driven initiatives that enhance the fan experience and drive revenue

Concerts & Events: Support concerts and special events by coordinating pricing, event details, and on-sale logistics for Amerant Bank Arena and War Memorial Auditorium

Sales Materials: Prepare sales materials, organize collateral, and provide input on creative assets for presentations and outreach; maintain and update sales content on Florida Panthers websites

Industry Research: Conduct research on industry trends, best practices, and standards

Special Projects: Assist with special projects and ongoing operational needs to improve efficiency and cross-departmental coordination

Other duties as assigned

Qualifications:

Prior experience in Ticket Sales & Service strongly preferred; solid understanding of the annual ticketing lifecycle (pricing, inventory, on-sale, renewals, and fulfillment) preferred

Background in marketing and project management strongly preferred

Comfort working with data and drawing insight; experience with reporting, analytics, or CRM tools (e.g., Salesforce, Tableau) a plus

Excellent written and verbal communication skills

Strong attention to detail and excellent organizational skills

Exemplary customer service skills

Proficiency in Microsoft Office Suite

Ability to work efficiently in a fast-paced environment while maintaining a positive attitude

Ability to work under pressure, manage fluid deadlines, and complete tasks in a timely and efficient manner

Results-oriented; takes initiative in a highly collaborative environment

Position Type / Expected Hours of Work:

This is a full-time exempt (salaried) position. Must be able to work flexible hours, nights, weekends, and holidays as needed.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Who can apply

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