About this opportunity
FlexTrade lists this Corporate IT Lead - Global opportunity in village of great neck, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Company Overview
FlexTrade Systems is a financial technology Software Company headquartered in Great Neck, New York. We celebrate 30 years as an industry pioneer and a global leader in broker-neutral trading platforms for equities, foreign exchange, options, futures, and fixed income. FlexTrade has 500+ employees across 10+ offices in North America, Europe, and Asia, and a worldwide client base from both Buy Side and Sell Side businesses. It is an exciting time to join FlexTrade. Each line of business and region is at a different growth phase. Across its functional teams, FlexTrade is taking bold steps to transform its business and approach to positioning itself for the next growth phase.
The Team
The Corporate IT Team’s mission is to provide premier customer service globally and to enable FlexTraders with secure cutting edge, technology solutions to fulfil FlexTrade’s mission – Trade Your Best.
About You
We are looking for a Corporate IT Lead to innovate and grow our Corporate Information Technology Services and improve our processes globally. We seek an individual who has passion, knowledge, drive, and who loves what they do.
Responsibilities
Support Windows, Mac, Android, IOS environments and Linux environments
Support VDI, Desktop and Laptop environments
Support M365/Intune/Azure, Jira/Confluence, ServiceNow
Lead and mentor a team of support engineers; manage day‑to‑day BAU activities
Develop a team culture of analysing issues and identifying root causes
Build and drive a process‑based culture; own knowledge management (runbooks, troubleshooting guides)
Establish metrics – KPIs/SLAs, build reports to measure effectiveness, run service reviews and drive continuous improvements
Manage Major Incident, Incident, Problem and Change processes end‑to‑end (including RCAs and CAB coordination)
Manage Corporate IT projects including planned upgrades, tooling rollouts and patching
Manage vendors and third‑party support relationships
Own budget planning and spend tracking for end‑user and service operations
Partner with InfoSec and application teams to maintain stable, secure services
Communicate system issues, outages and business risks, including planned downtime and mitigations
Conduct research to make evaluations and recommendations; determine appropriate technical tools to address client needs
Ensure compliance with policies, procedures and regulations to ensure sound business operations
Key Skills & Requirements
Degree in Engineering or Computer Science, or equivalent training and experience
Management experience of a global team
Solid experience in Desktop Support and/or System Engineering
ITIL Intermediate Certification
Strong ITIL and Process Design Experience
Experience with and/or administrative skills in M365 including Teams Telephony, ServiceNow, Jira, Confluence
Administration of other resources such as Windows Server and Linux
Strong customer service orientation
Excellent analytical and problem‑solving skills
Excellent written and oral communication skills
Strong project management experience
Experience with on‑premise and remote Desktop and Applications Support
FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.