About this opportunity
American Express Global Business Travel lists this Corporate Travel Consultant - Galileo GDS Expert opportunity in remote, Oregon. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.
5+ years of progressive experience as a Corporate Travel Consultant with a demonstrated track record of delivering exceptional client service
~ Deep understanding of travel industry dynamics, booking procedures, compliance requirements, and supplier relationship management
~ Passion for excellence in client service, including proactive anticipation of needs
~ Act with integrity, and look after personal traveler information
~ Resolving customer issues quickly and independently / with supplier
~ Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Training may be provided
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
Our Traveler Care team is a 24/7 operation, please be flexible and prepared to work afternoon shifts and weekends.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Flexible benefits
are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks:
get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want
when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion
in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.