Job description
Location Designation: Hybrid - 3 days per quarter
Role Overview
New York Life is seeking a Senior M365 Modern Workplace Engineer to serve as a hands-on technical authority responsible for the design, engineering, migration, and operational excellence of the enterprise’s Microsoft 365 platform and its core messaging and collaboration services.
This is an individual-contributor role that combines expert-level engineering ownership, solution design, and day-to-day execution with technical leadership and mentoring of engineers and vendor partners. The position requires deep subject-matter expertise in Exchange, Teams, and the broader M365 ecosystem, with additional responsibilities supporting SharePoint Online, OneDrive for Business, Microsoft Intune, Microsoft Purview, and Power Platform initiatives as needed.
A key dimension of this role is identifying and championing opportunities to leverage AI and intelligent automation—including Microsoft Copilot, M365 telemetry, and platform analytics—to optimize operations, improve service quality, and drive continuous improvement across the modern workplace environment.
You will partner with security, identity, infrastructure, compliance, operations, and business stakeholders to deliver modern workplace solutions that are secure, reliable, and user-centric. The ideal candidate thrives in a regulated environment, leads through expertise and influence, and brings a forward-thinking mindset toward applying AI to everyday platform operations.
What You’ll Do:
Microsoft 365 Platform — SME & Platform Ownership
Serve as the enterprise subject-matter expert for Microsoft 365, with primary ownership of Exchange Online, Exchange Hybrid, Microsoft Teams, and Cisco IronPort
Own tenant-level configuration, lifecycle management, and platform standards across the M365 ecosystem
Provide hands-on design, configuration, and troubleshooting of enterprise M365 services
Act as the final technical escalation point for complex, high-impact platform issues
Monitor Microsoft 365 Service Health, Message Center updates, and roadmap changes to proactively manage platform evolution and communicate impacts to stakeholders
Exchange Online & Hybrid Messaging
Own mail flow architecture, hybrid configurations, connectors, transport rules, security controls, and compliance features across the enterprise messaging environment
Manage Exchange Online Protection (EOP), anti-spam/anti-phish policies, and Cisco IronPort integration for mail hygiene
Administer recipient management, shared mailboxes, distribution lists, public folders, and resource scheduling
Troubleshoot complex mail flow, delivery, and routing issues across hybrid and cloud environments
Mailbox & OneDrive Migrations
Lead and execute large-scale mailbox migrations including on-premises Exchange to Exchange Online, cross-tenant, and hybrid migration scenarios
Lead and execute OneDrive migrations including user data migrations, tenant-to-tenant transitions, and identity/access/data-integrity considerations
Design migration strategies that minimize risk, downtime, and end-user disruption
Own post-migration stabilization, validation, optimization, and legacy platform decommissioning
Microsoft Teams — Administration & Governance
Manage the enterprise Teams environment including policies for messaging, meetings, calling, guest access, and external federation
Administer Teams apps, permission policies, and third-party integrations across the organization
Configure and manage Teams voice services including calling plans, auto-attendants, call queues, and Direct Routing or Operator Connect where applicable
Define and enforce Teams governance standards including team creation policies, naming conventions, lifecycle management, and archival processes
Monitor Teams service quality using Call Quality Dashboard (CQD) and troubleshoot audio, video, and connectivity issues
AI Integration & Operational Optimization
Continuously evaluate how AI capabilities—including Microsoft Copilot, AI Builder, and emerging M365 AI features—can be applied to improve platform operations, reduce manual effort, and enhance service quality
Leverage M365 telemetry, usage analytics, and AI-powered insights to proactively identify platform issues, optimize configurations, and recommend service improvements before problems surface
Identify and propose AI-driven automation opportunities across Exchange, Teams, and other owned M365 workloads to streamline repetitive tasks such as incident triage, ticket classification, and configuration drift detection
Collaborate with the Copilot engineering team to provide operational readiness input, validate platform prerequisites, and ensure tenant configurations support successful AI feature adoption
Stay current with Microsoft’s evolving AI roadmap across M365 and translate relevant innovations into practical recommendations for the enterprise environment
Build and maintain AI-enhanced dashboards and reporting that surface actionable insights on platform health, adoption trends, and optimization opportunities for leadership
Serve as a thought leader within the team on how AI and intelligent automation can transform day-to-day M365 operations and the modern workplace experience
Microsoft Copilot — Governance & Platform Readiness
Support Copilot readiness by ensuring tenant configurations, data hygiene, sensitivity labeling, and permissions are optimized for AI feature adoption
Participate in Copilot pilots to evaluate new features from an operational perspective, providing feedback on platform impact and enterprise readiness
Translate Copilot usage telemetry and licensing data into operational insights that inform governance decisions and adoption strategy
SharePoint Online & OneDrive for Business (Support Role)
Assist the SharePoint team with deployment, configuration, and troubleshooting of SharePoint Online sites, site collections, and hub sites as needed
Support content hygiene, retention labeling, and site lifecycle activities that directly affect Copilot readiness and M365 compliance posture
Help troubleshoot OneDrive for Business sync issues, sharing permission conflicts, and Known Folder Move (KFM) deployment problems
Collaborate with SharePoint administrators on information architecture and governance decisions that intersect with Exchange, Teams, or Purview workloads
Provide escalation support for cross-platform issues that span SharePoint, Teams, and other M365 services
Microsoft Intune & Endpoint Management (Support Role)
Assist the endpoint management team with deploying device enrollment profiles, compliance policies, and configuration profiles through Microsoft Intune as needed
Support troubleshooting of conditional access failures, device compliance issues, and app protection policy conflicts in coordination with identity and endpoint teams
Help validate Windows Autopilot deployments, Windows Update for Business ring configurations, and endpoint patching outcomes
Provide cross-functional support for mobile application management (MAM) and mobile device management (MDM) issues that affect M365 service delivery
Microsoft Purview — Compliance & Data Protection (Support Role)
Assist the compliance and security teams with deploying and configuring Microsoft Purview capabilities including sensitivity labeling, Data Loss Prevention (DLP), retention policies, and information barriers
Support troubleshooting of eDiscovery, content search, and legal hold workflows when issues intersect with Exchange, Teams, or other owned M365 workloads
Help configure and validate Data Security Posture Management (DSPM) workflows including content scanning, label recommendations, and governance automation
Collaborate with security and compliance teams to test and refine data classification standards as they are applied across M365 workloads
Power Platform — Governance & Administration (Support Role)
Assist the Power Platform team with deploying and troubleshooting Power Apps, Power Automate, Power BI, and Power Virtual Agents solutions as needed
Support environment governance activities including data loss prevention (DLP) policy configuration and connector management in coordination with the platform owners
Help monitor Power Platform licensing, AI Builder credit consumption, and the transition to the Copilot Credit model
Provide cross-functional support for Power Automate and agent flow issues that affect Exchange, Teams, or other M365 services
Solution Delivery & Automation
Personally design and deliver complex initiatives from concept through production, building target-state architectures and converting them into executable technical plans
Implement automation using PowerShell, Microsoft Graph, and ServiceNow integrations to reduce manual effort and improve reliability
Build and maintain usage-analytics dashboards and reporting using Power BI and M365 admin center telemetry
Ensure solutions meet security, compliance, resiliency, and audit requirements
Team Leadership (Non-Managerial)
Provide technical leadership and direction to engineers and vendor teams through architecture ownership, design reviews, and hands-on mentoring
Set technical guardrails, standards, and best practices across all M365 workloads
Lead teams during incidents, root cause analysis, and post-incident improvements
Ensure knowledge transfer between engineering and operations staff and identify opportunities to enhance overall service delivery
Support onboarding and skill development of team members through direct coaching
Collaboration & Communication
Partner closely with security, identity, infrastructure, compliance, and application teams to deliver integrated solutions
Translate business needs into practical, technically sound solutions and clearly communicate options, risks, and trade-offs to stakeholders
Serve as the technical liaison with Microsoft FastTrack, Unified Support, and product engineering teams
Deliver actionable insights to leadership on adoption trends, platform ROI, and optimization opportunities
What You’ll Bring:
15+ years of hands-on enterprise IT experience with deep focus on messaging, collaboration, and cloud platforms
Proven experience owning critical enterprise M365 platforms end-to-end—not just overseeing them
Demonstrated success delivering large-scale mailbox and OneDrive migrations in complex, regulated environments
Extensive experience administering Exchange Online and Microsoft Teams in an enterprise setting
Working familiarity with SharePoint Online, Microsoft Intune, Microsoft Purview, and Power Platform sufficient to support deployment and troubleshooting activities
Experience in regulated or risk-sensitive environments (financial services strongly preferred)
Direct experience working with Microsoft FastTrack, Unified Support, or product engineering teams
Technical Expertise
Expert-level knowledge of Microsoft 365 administration, Exchange Online/Hybrid, and Microsoft Teams
Strong experience with mail flow, connectors, hybrid identity, security, encryption, retention, DLP, and auditing
Proficiency with PowerShell, Microsoft Graph, and automation frameworks
Familiarity with Entra ID (Azure AD), conditional access, and identity integration as it relates to M365 services
Working knowledge of SharePoint Online administration and OneDrive for Business troubleshooting
Working knowledge of Microsoft Intune device management, compliance policies, and conditional access concepts
Working knowledge of Microsoft Purview, sensitivity labeling, eDiscovery, and Data Security Posture Management (DSPM)
Working knowledge of Power Platform governance including environment management, DLP policies, and licensing
Ability to design and operate secure, highly available, enterprise-scale platforms
Familiarity with ITIL processes and service management platforms (ServiceNow preferred)
AI & Optimization Mindset
Demonstrated interest in applying AI and intelligent automation to improve IT operations and platform management
Familiarity with Microsoft Copilot capabilities, tenant readiness requirements, and AI governance concepts within the M365 ecosystem
Ability to analyze M365 telemetry and usage data to identify optimization opportunities and translate findings into actionable recommendations
Awareness of Microsoft’s evolving AI roadmap across M365, including Copilot extensibility, AI Builder, and Copilot Studio
Leadership & Communication
Operates as a true individual contributor and technical authority; leads through expertise and influence, not hierarchy
Strong analytical and problem-solving skills with the ability to produce technical documentation, SOPs, and architecture diagrams
Excellent communication skills with the ability to translate technical details for both technical and non-technical audiences
Comfort acting as the senior voice on M365 platform topics in cross-functional forums and executive briefings
Preferred Qualifications
Microsoft certifications in M365, Exchange, or Security (e.g., MS-600, MS-700, MS-102, SC-400, SC-300)
Experience evaluating or piloting Microsoft Copilot, Copilot Studio, or AI Builder in an enterprise environment
Cloud or IT service management certifications
Experience managing Microsoft 365 in multi-tenant or tenant-to-tenant consolidation scenarios
Hands-on experience building AI-enhanced dashboards, automated workflows, or intelligent monitoring solutions
Experience in regulated industries such as financial services, insurance, or healthcare
Background in DevOps practices or infrastructure-as-code for M365 configuration management
Pay Transparency
Salary Range: $147,500-$211,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of .
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.
Job Requisition ID: 94162
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.