About this opportunity
Center for Victims lists this Counselor Advocate, Call Center opportunity in pittsburgh, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Counselor Advocate, Call Center
Center for Victims (CV) is announcing a position opening. Have you recently earned a degree and are looking to gain skills, work experience and professional development? Are you a seasoned professional looking to make an even bigger impact? We invite you to join us today!
CV is seeking a Counselor Advocate in our Call Center to join our team! The Counselor Advocate, Call Center serves as a gateway to the organization by answering incoming calls to CV's Hotline and providing crisis counseling, support, information, and other mandatory and supportive crime victim services. The Counselor Advocate, Call Center works 40 hours per week, with a varying shift between the hours of 7:00 AM and 5:00 PM Monday-Friday. Some holiday shifts may be required.
Responsibilities:
Offer of immediate access, referral and support to all agency services by conducting an initial assessment to determine the individual's needs and the appropriate service; Crisis intervention/counseling
Offender Release Notification
Other Services
Mandated and supportive services to crime victims
Qualifications:
Bachelor's degree in Social Work, Psychology, Criminology, or a related field or an Associate's degree in the same fields with five years minimum related work
MS Office proficiency, strong organizational skills and the ability to prioritize multiple tasks while effectively meeting deadlines in a fast paced and evolving organization
Oral and written communication skills, problem-solving skills, and the ability to interface professionally with internal and external groups
Strong commitment to support the organization's mission and the ability to work in a diverse atmosphere with sensitivity of cultural diversity and workplace harmony
CV offers the following benefit package for full time staff:
Employee Health, Dental and Vision Benefits
Paid Time Off Benefits
15 Paid Holidays
Short Term Disability and Life Insurance
Retirement Plan
Employee Assistance Program
Opportunity for employee reimbursements for mileage, parking and cell phone usage (position dependent)
Opportunity to apply for PSLF Program (Paid Student Loan Forgiveness Program) for your work with a non-profit
CV is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, genetic information, pregnancy, marital status, parent status, veteran status, political affiliation or other factor protected by law. CV complies with the Affirmative Action requirements and the Americans with Disabilities Act regarding reasonable accommodation for qualified employees with a disability.
Worksite address
pittsburgh, PA, 15289, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.